WIREDGOV

During the pandemic, DWP had to respond to an unprecedented 10-fold increase in claims within one week. The initial surge in claims had to be processed and the expected higher volumes going forward needed to be planned for. DWP staff had to be rapidly redeployed to the front line, creating an urgent need to onboard colleagues from other government departments to help with demand.

Their ability to draw on resources from other government departments via Invotra played an important role, enabling DWP to successfully process an unprecedented demand of new claimants.

Drawing upon lessons learnt from the DWP case study, our latest 6-Step Guide to Onboarding New Employees explains how a well-structured onboarding strategy is mutually beneficial to both parties - the employee and organisation.

By ensuring that new starters are well informed with company policies, industry regulations, and company expectations, employees are equipped with the knowledge that will enable them to feel confident in their role. In turn, organisations benefit from a self-sufficient workforce that is streamlined in reaching its goals. Onboarding is crucial in laying the foundations for a new starter's working experience within an organisation, which when done efficiently can improve employee retention by 82%.

“Being able to utilise Invotra’s secure extranet capability was a gamechanger for DWP during our COVID-19 response. It meant we could onboard colleagues from other government departments to help us out with the unprecedented volumes of Universal Credit claims received. As always, the Invotra team were brilliant during this period.”
Joanne Delap, Product Manager DWP Intranet

Find out more and download the full DWP case study and our latest guide to onboarding new employees: