Reducing the strain with the customer advisory bot

Providing essential customer advice with our customer advisory bot

Local authorities provide daily support to citizens who have claims or queries about their benefits, council tax and business rates. The Coronavirus pandemic has seen an incredible influx of demand, as people’s circumstances change and they look to the council for support.

Our customer advisory bot is providing a helping hand to local authority customer service teams at a time when the Coronavirus pandemic is putting them under enormous pressure due to the large increases of citizens queries and benefit claim requests.

Our digitally-enabled customer advisory bot is available 24/7 via telephone or online to give citizens quick and easy access to vital information about benefits, council tax and business rates. It can answer basic questions with a range of information and advice and signpost to claim forms.

The software is a plug-in that can integrate with local authorities’ existing interactive voice response systems and websites. Available now for immediate set-up, weekly reports inform authorities of the bot’s usage and performance.

Example recent results:

  • Almost 1200 calls supported with our advisory bot, within the first week of operation at Bexley Council
  • 25% reduction in contact centre call volume at Bexley Council

Submit your details below to find out more and to see the advisory bot in action and Follow 3 customer journey examples from citizens who use the customer advisory bot when contacting their council for help:

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