Rethinking Public Sector Service Delivery with Intelligent Automation

A decade of austerity has had a profound effect on every aspect of the Public Sector - and while budget cuts have induced significant efficiency measures, at the same time a rising population and changing delivery models have combined to extend the service delivery remit of many organisations.

From an NHS managing the combined challenge of escalating demand and diminishing staff resources to a police force operating with 13% fewer personnel than ten years ago, Housing Associations struggling to chase arrears as a result of the introduction of Universal Credit and Local Authorities now adding a number of adult social and mental health care services to an already complex delivery model, organisations have had to become incredibly creative to balance the books.

This short eBook outlines the role Intelligent Automation (IA) is beginning to play in transforming Public Sector operations, cutting costs, improving efficiency and, critically, releasing talented staff from mundane and often frustrating activities to deliver real value to citizens, patients and tenants.

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