About ICS.AI LTD
Our Story
In 2017, when the AI revolution began, we’ve already had many successes in the tech industry under our belt.
We are the first Microsoft Inner Circle Partner in the UK, and we are growing at over 100% per year. But what makes us the most proud? We have created the first chatbot that is as good as humans.
Public Sector needs AI
Artificial Intelligence is still a new technology. But it will soon be an essential part of any efficient workplace. We are here to make this new way of working possible - by seamlessly connecting users with organisations and turning organisations SMART.
We are capable of all that because we’ve created the first ever AI Assistant with Human Parity Performance. It means our AI Assistant is as SMART as a human agent, answering questions with over 90% accuracy.
With Human Parity AI:
- Remote workers access HR and IT support 24/7;
- Mental Health service users can self-serve and get help faster;
- AI Assistants service spikes in council queries, leaving the staff to help the most vulnerable;
- University candidates get information after hours, enabling Admissions to secure new prospects;
Business outcomes, service quality and productivity improve all around.
Human Parity Performance is what organisations need to create a truly flexible, automated and self-learning workplace.
Featured Campaign from ICS.AI LTD
*NEW PODCAST* ICS.AI and Derby City Council on turning AI ambition into bankable savings
In a new podcast special looking at innovation and impact in the Public Sector, Craig Wentworth interviews Martin Neale (Founder and CEO at Public Sector AI specialist ICS.AI) and Paul Simpson (Chief Executive of Derby City Council) about what it really takes to move from AI experiments to organisation-wide transformation, and the tangible results it can deliver.
Tune in to discover how Derby has identified over 200 AI use cases and is now pursuing an "AI-first" approach as it prepares for local government reorganisation; hear how GenAI helped Derby achieve a 40% call deflection rate, against a 20% target; and learn how staff workshops shaped the prioritisation of AI opportunities, with the involvement of senior finance personnel ensuring that savings were "bankable".
At the time of recording, the council had already reported £7.25m in savings and was well on its way to achieving the planned £12m annual total – a milestone which was subsequently achieved and announced last month.
This isn't just a story about technology. Neale and Simpson are refreshingly candid about the leadership commitment, supplier-customer relationship dynamics, and hard choices that have made the difference between “pilot purgatory” and genuine transformation.
Whether you're a local authority leader weighing up AI investments, a technology supplier seeking to understand what clients really need, or simply curious about what Public Sector AI adoption looks like in practice, this podcast interview offers grounded insight from people who’ve delivered the service and can quantify the benefits.
Simply submit your details below to access this latest podcast:
Further Resources from ICS.AI LTD
*NEW PODCAST* ICS.AI and Derby City Council on turning AI ambition into bankable savings
ICS.AI LTD
Contact ICS.AI LTD
Lutyens Close,
Basingstoke,
Hampshire,
RG24 8AG