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A business owner's guide to becoming net zero
Why net zero?: Consumer behaviour is changing – the demand for environmentally friendly products and services is higher than ever. According to a recent poll, 57% of UK consumers are willing to pay more for sustainable products – 69% of Generation Z consumers expressed a willingness to pay more for sustainable options. The message is clear: sustainability sells, and it's a wise business move.
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Make sure your business complies with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
Is this legislation relevant to me?: The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (ADR Regulations) affect all traders who sell goods and services to consumers, with the exception of a very small section of health sector contracts. Applicable sectors include finance, insurance, energy, retail, leisure services and transport services, to name just a few.
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While businesses have a responsibility to treat all consumers decently and fairly, they also have a responsibility to ensure all customers get the best outcomes in the decisions they are making. It is particularly important that they are aware of their responsibilities in identifying and supporting consumer vulnerability.
Many of us find ourselves in vulnerable situations at certain points in life, as do those we care about. During those times we would all wish to be treated with respect and understanding, and while we are in a vulnerable situation we may need additional support to ensure we get the right product or service.
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