back to listings SME Profile: Echo
|CONTACT MANAGEMENT||OUR SERVICES||OUR APPROACH|
|OUR PEOPLE||OUR CLIENTS||CONTACT US|
Our expert people deliver valuable interactions to your customers, at the right time, through the channel your customers choose.
Outsourced Customer Service
Meet your customers’ needs at all times
Working in partnership with you, Echo can improve every aspect of your customer contact. By using the right people working with the right processes, our highly skilled and empowered teams listen and understand your customers and deliver on your objectives every time.
An agile approach
We have a very agile approach, reducing the time it takes for you to fulfil your objectives. For your customers, everything is simplified with access to their preferred communication channel. They speak to you when they need to, and in the way that they want. And because our teams are immersed in your world, your customers get answers relevant to their needs.
We never stand still. We question, challenge and improve wherever possible. So while our best practice processes are proven to reduce the cost of serving your customers, they are also constantly fine-tuned to further improve our service. We are creative with technology, ensuring your customers are at the heart of everything we do.
Most important of all, we deliver results, as you can see in our case study portfolio.