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Service Animals™

This is a proprietary online profiling and training tool brought to you by SignalCX. It helps people understand their own personalities and natural service style so they can engage with customers and colleagues more effectively. This builds stronger relationships and improves team dynamics. Which helps you deliver better business results.

Service Animals is an engaging, interactive, video-based learning experience that plays on the natural connection we feel with the animal kingdom. It’s entirely digital, so it’s quick, easy and cost-effective.

Service Animals provides you and your team with personal insights and skills to use immediately, which will help your organisation to deliver better CX. And you can use Service Animals for onboarding, team building, team restructuring and leadership development too.

Clients who have adopted Service Animals include Aer Lingus, British Airways, BSI, BT, Department of Transport, Greater Anglia, InterContinental Hotels & Resorts, Investec, Network Rail, NHS, Transport for London and The University of Nottingham.

Case Study

Service Animals is being used as the basis for a service culture change project for a large rail infrastructure organisation.

Colleagues right from the frontline to senior executives are using the digital tool as a basis for understanding themselves more effectively.

Managers and teams then come together in virtual and face-to-face workshops which look at how they can deliver a better level of service to each other and to their customers.

“Of all the things like this I’ve done over the years, this is by far the best. Since the session with the leaders we talk about it all the time and I can already see how we are adapting our styles to work better together.”