back to listings SME Profile: Merlin Telecommunications Ltd

Unit 6, Station Road, Terrington St. Clement, King’s Lynn, Norfolk, PE34 4PL

t: 0800 877 8810 e:  w: 

Merlin make telecommunications fair in many ways:

Our 30-day agreement underpins everything that we say and do. We never promise you the world to win your business. Our focus is telling you the truth about what can be delivered.   

This ensures you get a system that REALLY works for you. Prioritising your needs and requirements results in a bespoke solution for you and your business and can evolve with you overtime.

You may think we ask too many questions, but we need to understand how you operate and the issues you are currently facing. You talk and we listen. Giving you best advice, we make suggestions and tailor a system according to your requirements and the environment in which you operate.  Backing up the 30-day agreement with our outstanding 24-7 365 service and support – you can’t say fairer than that. Read more about us



30 Day Customer Friendly Agreement: Having worked in the telecoms industry for many years, we decided it was time for something different. 

UK Based customer support: Our main office is based in Norfolk and we have regional offices dotted around the UK. 

Try us - FREE 30 day trial: We’ll provide you with an IP phone (exactly the same model as we recommend) to use for 30 days. 

Keep it all together: Why have a data connection with one provider and your telephone system with another? Makes no sense. 

FREE ongoing support 24-7, 365: Merlin have always offered support for every minute of every day throughout the year, with no exceptions. 

Independent VoIP Experts for over 10 years: At this stage we already knew that this new emerging technology would be the future for telecoms. 



Unified Comms and Voice

Bring your company and your customers closer together with our collaboration platforms to increase productivity and efficiency. CLICK HERE 

Network and Connectivity

Merlin have a great range of connectivity solutions to fit your business perfectly. Head in to the cloud effortlessly. CLICK HERE 

Security and Backup

By combining enterprise class technology with outstanding support and customer service, Merlin can take the stress out of protecting your data. CLICK HERE 

Technology Services

IT solutions to keep your business one step ahead. From cloud solutions and disaster recovery planning to O365 migrations, we have you covered. CLICK HERE



Other services to help boost your business

On hold marketing

Our on hold messaging productions enhance your professional image, improve caller communications and create valuable cross-selling opportunities – giving you a sound that perfectly captures your personality. And by making audio part of your identity, you’ll add a valuable new facet to your brand.

Call management

A virtual PBX allows even a sole trader to have the benefits of a call management system which allows users benefits such as diverting calls from a landline number to a mobile, or diverting calls to a home office, or forwarding calls from any of our numbers to a mobile.

Call recording

Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings.

Web conferencing

Web conferencing is an online service by which you can hold live meetings, conferencing, presentations and trainings via the internet particularly on TCP/IP connections. You can connect to the conference either by telephone or using your computer’s speakers and microphone through a VoIP connection.

Live chat

Most websites have a 20 – 40% bounce rate. That’s a lot of missed potential. With our integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their web client or app. If chat is not enough, they can switch to a call or video in a single click.

PC integrations

Make calls, view the status of colleagues, chat, schedule a video conference and check voicemail from your desktop. Need to create an ad-hoc web meeting? Simply click on the WebMeeting icon in the bottom menu to open up your WebMeeting room.



Can your business support the new workplace reality? If you’ve been following workplace trends over the past five years, one significant change is impossible to miss: Work is an activity that we do, not a place where we go. Gone are the days when the vast majority of employees made the daily commute to a corporate office, sharing a communal space with colleagues on a regular basis. Thanks to globalisation, working 9 to 5 hasn’t been most employees’ reality for many years, but now those same workers—who used to arrive early or stay late at the office to get all







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