back to listings SME Profile: GFM Holdings Ltd
42 Phoenix Court, Hawkins Road, Colchester, Essex, CO2 8JY
t: 01206 791 733 e: hello@gfm.co.uk w: gfm.co.uk
Welcome to GFM
GFM delivers unparalleled customer experiences as a brand extension on behalf of some of the UK’s most loved brands for over 30 years. An award-winning specialist customer experience team that supports flexible, end-to-end outsourced contact centre services and marketing solutions.
What We Do
UNPARALLELED CUSTOMER EXPERIENCES
Customer Contact
- Dedicated Contact Centres
- Omni-Channel Services
- Inbound Bureau
- Automated Comms
At GFM we work in close partnership with you to deliver the highest quality, full brand extension customer experience. Our expert outsourced contact centre services will ensure your company stays at the forefront of customer communication.
Customer Insight
- Data Collection and Analysis
- Customer Sentiment Insights
- Performance Modelling
- Dialling Strategies
Improve your customer experience and reduce your overall costs through our in-depth data analysis and performance modelling, that will help you identify key customer insights and behaviours and maximise your dialling strategies.
Customer Fulfilment
- Bespoke Pick & Pack
- Promotional Fulfilment
- Designing and Printing
- Direct Mailings
You can easily satisfy your customer’s orders, manage your stock levels and fulfil promotional activities without the associated costs of operating a warehouse using our scalable and comprehensive suite of customer fulfilment services.
Contact Centre Services
- Collaborating with you to deliver the highest quality, full brand extension customer experience. Our multi-channel services ensure your customers are supported and receive the best in class services.
Marketing & Development
- Optimise your digital presence and enhance your brand awareness with our industry leading digital marketing services that includes; website and app development, email and social media channel management, email marketing and digital advertising.
In-house Fulfilment Services
- Easily satisfy your customer’s orders and fulfil promotional activities without the associated costs of operating a warehouse by using our scalable suite of fulfilment services including; bespoke pick and pack, direct mailings and stock management.
How We Do It
OUR BLUEPRINT FOR CUSTOMER SUCCESS
Our award-winning teams are trained and developed to provide the best in class customer experience as your brand ambassadors. Providing flexible, end-to-end solutions that add value. Our extensive in-house expertise also means we can support your contact centre services with promotional marketing, website and app development and customer fulfilment solutions.
