WIREDGOV

Halo House, Gipping Way, Stowmarket, IP14 1GJ

t: +44 (0)1449 833111 e: Stanley.blinco@imaginehalo.com w: https://haloitsm.com/

Halo Service Solutions is one of the UK’s fastest growing software companies, based in Suffolk. The company started out in 1984 with a single, all-in-one business solution which has since been built upon in line with clients’ demands, to innovate new solutions to real-life business problems. Halo Service Solutions now has a global reach with users in over 40 countries and with offices in Australia and the USA.

HaloITSM is a complete all-in-one solution without any need for extra add-ons or additional licensing services. The platform is designed to be used straight out-of-the-box with pre-built options, including templates, workflows and processes. This format is why HaloITSM is commonly reviewed as easy to configure for both technical and non-technical staff members alike. HaloITSM offers a feature rich application whilst maintaining an easy-to-use interface which blends ITIL best-practises with a fresh, flexible approach to service management. This is inclusive of:

• Incident Management
• Service Request Management (and associated ITIL Service Catalogue)
• Problem Management
• Change Management
• Asset Management
• Release Management
• Knowledge Management
• Service Level Management

HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best in service – to customers and employees alike. And do that consistently, and repeatedly. HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes. It will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. HaloITSM is extremely configurable and can be scaled to any type or size of organisation. This means that the product can effectively grow with the company that uses it, all the way from start-up to global brand! This makes the product a sustainable solution to internal service management or the provision of professional services, helping organisations to stay future-proof and agile, which is a core ethos of the Halo Service Solutions brand.

HaloITSM is designed to work across all areas of the business, however, most organisations take phased roll out approach, usually starting with their IT department. Out-of-the-box HaloITSM offers access to all areas of the platform, as opposed to using a modular structure favoured by many of our competitors. In HaloITSM it is easy to turn on and off different areas of the system, as needed, making it easy to roll out across your whole business, from the IT department to HR to facilities, for example. To find out more about how HaloITSM has been implemented in other businesses and how it can help yours, read our case studies here: https://haloitsm.com/itsm-case-studies/



Trusted by the World’s Best Teams

 

100,000+ people, from 75+ countries, trust Halo Service Solutions

         

 

 

  

 

Contact