back to listings SME Profile: The Contact Centre Ltd

 

The Contact Centre Ltd

7 Copse Drive, Wokingham, Berkshire, RG41 1NA

T: 07818 050039 or 0118 979 6728  E: info@thecontactcentre.com

THE CONTACT CENTRE LIMITED

Originally formed in 2001 and rebranded as The Contact Centre Limited in 2007, the team have been providing end to end recruitment solutions within the customer contact arena for almost two decades.

Having all previously worked in contact centres ourselves, we can identify the skills and tenacity Advisors require, and the natural and inspirational leadership Managers need, to be successful in this continually changing and dynamic arena.

We have teams specialising in different sectors so if you need Interim, Temporary or Permanent staff and have one, or multiple openings, we will be able to help.

SENIOR MANAGEMENT RECRUITMENT 

Whether you require a Senior Manager to lead a period of change or a Team Leader to mentor your Customer Service Advisors we have the network to identify your candidate. As well as our extensive database of Contact Centre professionals built up over the past 20 years we are continually growing those numbers with regular exhibitions and events as well as memberships of some of the biggest forums in the industry such as the UKCCF.

We also offer both Search and Advertising functionality should your need be specific to require a dedicated campaign. This is often the case where particular skills are required such as technology or languages for instance.

Typical roles can include Head of Customer Service, Contact Centre Managers & Team Leaders, Workforce Management & Dialler Specialists, Project & Change Managers, Trainers and Change Managers.

VOLUME RECRUITMENT

The Volume Division have successfully recruited for teams of 10 Agents to 150+ across the UK in Financial Services, Outsourcing and Utilities. The team are able to design the recruitment experience around client requirements depending on numbers, location and in house time and capability. This can include initial advertising response and telephone short listing through to complete management of the campaign to include assessment and induction days.

SERVICES INCLUDE:

  • Provision of Interim, Permanent and Temporary personnel
  • Contingency Recruitment
  • Advertised Selection
  • Dedicated Search Campaigns
  • On Site HR
  • Research
  • Assessments
  • Short-listing

To find out how TCC can help ease your recruitment pain, email info@thecontactcentre.com or call one of our Management Team on 07818 050039.

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