back to listings SME Profile: Diversity Works

Diversity Works


Tel: 020 7431 1712

Welcome to Diversity Works...and Centre for Intercultural Development (CICD)

1. Managing Diversity and Equality in NHS and Public Services

For 25 years we’ve equipped public service managers and staff with the knowledge and skills for turning anti-discrimination law and Diversity policies from words on paper into mainstream practice. We’ve helped thousands of managers to understand the practical meaning of the Equality Act, and to lead their teams to ‘own’ and practise their organisation's Diversity policies. We cover age, race, gender, disability, sexual orientation, religions - training for each separately or in combination.

NHS Trusts, Local Authorities, Voluntary Sector/Charities chiefly ask us to supply training on:

•ANTI-DISCRIMINATION LAW explained for busy managers: not just what the EQUALITY ACT says, but what it means for day-to-day mainstream practice, eg, how to prevent/handle complaints of HARASSMENT (gender, race, sexual orientation, religion, disability); Risk/Impact Assessing; DISABILITY REASONABLE ADJUSTMENTS; Flexible working; Sickness absence policies; Public Sector Duties. Our training films were made for training the Employment Tribunals themselves on the nature of discrimination.

•RECRUITMENT INTERVIEWING across CULTURES: the vital INTERCULTURAL COMMUNICATION SKILLS needed to ensure fairness and equality in terms of race/culture diversity

•PERFORMANCE APPRAISAL INTERVIEWING: skills and best practice needed to ensure fairness and to dismantling glass ceilings of RACE/CULTURE or GENDER

•MANAGING DIVERSE TEAMS: the intercultural communication awareness and skills needed for successfully managing a diverse workforce – practical skills to resolve internal team tensions, to achieve better group motivation, problem-solving and creativity, and to ensure effective whole-team service delivery

2. Cultural Awareness and Skills of Cross-Cultural Communication

We specialise also in the intercultural communication ‘tools for the job’ needed both by managers for recruiting, appraising and team-leading culturally diverse teams, AND by front-line staff for delivering ‘customer care’ for a culturally diverse public.

•FRONT-LINE SERVICE DELIVERY: the awareness and skills of INTERCULTURAL COMMUNICATION crucial for achieving equality of access and outcomes for BME clients/patients/users

Click this link  to see a workshop outline used in 56 NHS Trusts and 43 Local Authority Service Departments. All organisations have their own particular needs – Contact Us on 020 7431 1712 for an informal chat.

3. Our Public Service Clients include

56 NHS Hospitals, PCTs  and Mental Health Trusts (full list on request); Housing and Social services of 20 London Boroughs (eg  Enfield, Barnet, Tower Hamlets, Lewisham, Wandsworth, Camden, Brent, Ealing…); 30 County and City Councils;  23 Voluntary Organisations/Charities ( lists available); 12 Drug and Alcohol projects; The Employment Tribunals; Ombudsman Inspectors; Dept. of Education Inclusion Unit; The Employment Service; Cabinet Office; Equality and Human Rights Commission; Citizens Advice, national and local; Royal National Theatre; Library Association; Council of Europe; British Council; Immigration Service; Home Office; BBC TV; Race Relations Employment Advisory Service; ACAS; Law Centres; Police Forces; 12 Magistrates Benches; NAPO; and 98 universities and colleges

4. Training DVDs, Handbooks, e-learning modules and Intranet courses

Our library has a unique library of broadcast standard training DVDs - for in-house trainers to use interactively, each with a manual giving small group exercises, questionnaires, handouts, checklists for action planning, etc. For list of training DVDs and Handbooks, click here

5. Conference presentations Contact us for list of 46 Conference topics as speaker using DVD extracts.

The Diversity Works approach – further background

Law and Policy into Practice

Public sector duties

NHS Diversity and Equality Training Services

University Applications of cross-cultural communication


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