WIREDGOV

Granby

T: 08000 834344 E: suzanne@granbymarketing.com W: http://www.granbymarketing.com

Welcome to Granby - Powering the voice behind your customer experience

Your Journey to improved Customer Service

• Request a call back from our friendly team
• Receive a bespoke solution and cost
• Let's deliver a great customer experience together

We don’t like to talk about ourselves too much, we prefer to talk to our clients and listen to what’s going on in their world, but of course you want to know who you are doing business with so here’s a little about us…

We’ve been established for over 50 years and in that time, we have learnt a lot along the way and have gone through varying stages of evolution reaching where we are today. But we don’t rest on our laurels, we continue to evolve in line with our client’s needs, advancement in technology and the ever-changing marketing landscape.

Services

• Inbound customer care
• Outbound Call Campaigns
• Multi-channel customer service
• Specialist in promotional helplines
• Customer Satisfaction Surveys
• Acquisition & retention campaigns
• Complaints handling
• Peak overflow services
• Ecommerce customer service
• Order handling
• Call quality monitoring
• Agent quality assurance

Why Choose Granby?

30 Customer Service Specialists

• All our agents are your brand guardians; they are trained to highest standards and are specialist in deliver great customer experiences.

Performance Driven

• We aim for 1st contact resolution, and are always looking for continuous improvement to service our client’s requirements.

Professional Standards

• We believe in quality over quantity, and are proud to be early adopters of DMA care initiative.
• 76% of consumers say they view customer service as the true test of how much a company values them.*2015 Aspect Consumer Experience Survey
• 97% of global consumers say that customer service is very important in their choice of and loyalty to a brand.*2015 Global State of Multichannel Customer Service Report
• Consumers are 2 x more likely to share their bad customer services experiences than they are to talk about positive experiences.*2012 Global Customer Service Barometer
• 65% of consumers will cut ties with a brand over a single poor customer service experience.*Parature
• Consumers are 2 x more likely to share their bad customer services experiences than they are to talk about positive experiences.*2012 Global Customer Service Barometer
• 65% of consumers will cut ties with a brand over a single poor customer service experience.*Parature
• 7 in 10 consumers say they are willing to spend more with a companies they believe provide excellent customer service.*American Express survey
• 78% of people believe competent customer service agents contribute to a happy customer experience.*American Express OPEN Survey, 2016
• UK businesses lose a total of £15.3bn each year when customers defect and abandon their purchases, as a direct result of poor customer experience.*The economic impact of the Customer Experience, Genesys Telecommunications Laboratories.