back to listings SME Profile: Survey Solutions Ltd

 

Causeway House, 13 The Causeway, Teddington, Middlesex, TW11 0JR

T:  +44 (0)20 8943 1445   |   E:  enquiries@surveysolutions.co.uk   |   W:  www.surveysolutions.co.uk

 

 

About Us

Uncover the secrets to powering your growth, profit and market value

At Survey Solutions we are passionate about helping our clients to develop their organisations and improve the engagement of their people because we believe that customers’, employees’ and stakeholders’ perceptions, attitudes, values and commitment will shape business success and strategies.

Our aims are to provide meaningful insight into these opinions and through the provision of management information and consultancy, enable our clients to transform these into action.

Whether you need feedback from tenants and residents, users of services such as healthcare or education, or any type of stakeholder (friends and family, employees providing the services), our team can provide approaches that are effective and relevant.

We work with organisations large and small, national and international, across a wide range of sectors, so whatever your needs please feel free to get in touch on +44 (0) 20 8943 1445 or contact us via email or our website.

Specialties

Employee Engagement & Customer Loyalty Measurement, 360 Degree Feedback Programmes, Industry-Leading Online Reporting Tools, Action Planning and Change Management Tracking Tools, Customised indices for Learning and Development, Health and Wellbeing etc., Touchpoint surveys (new joiners, onboarding, exit interview etc.)

Flexible Methodologies

Our approaches are primarily online, (accommodating different types of phone/tablet/computer), which is the most cost-efficient option, but can also support printed surveys or telephone interviews. We also offer qualitative approaches such as focus groups or individual interviews. Other options include SMS, and we can adapt for multiple languages.

Our Approach

Listen & question

  • We listen & ask the right questions to fully understand your business challenges
  • We pinpoint specific areas of opportunity with you and discuss the options
  • We deliver a solution that you are delighted with

Scope the project

  • We provide a range of methodologies to suit different situations
  • We get to the heart of the information you need to make better decisions
  • You can choose the best approach for your organisation from a range of flexible solutions

Implement together

  • We work collaboratively with you to understand the data
  • We provide support throughout the process
  • You can focus on what is important

Review outcomes

  • Targeted, meaningful insight
  • We take you through your results in detail
  • Our easy-to-use reporting system makes further analysis simple
  • We present the findings and enable discussion of the results

Agree action plans

  • We go beyond the results
  • We recommend actions and recommendations for consideration

We identify how to truly drive change within your organisation

Ongoing support for 12 months

  • Our platform is available to clients for 12 months following the survey
  • Our team of experts provide advice throughout

Solutions

Employee Surveys

360 Degree Feedback

Customer Surveys

Employees are your most important asset. Ensure they are fully engaged in what they do and maximise their potential.

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Enable each employee to develop within the organisation and contribute to a high-performing team.

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Understand customers better with market intelligence and insight. Better informed means better informed decision-making.

Find out more

 

Intuitive software platform

Complementing the insight and advice provided by our team of experts with our written reports and presentations, we offer an easy to use, yet sophisticated, reporting platform.

This enables you to interrogate your data as you prefer.

For more customised requirements, our in-hose development resources can create bespoke platforms to fit your organisation’s needs.

Features include :

  • Visually rich reporting, with clear alerts showing significant results
  • Tailored dashboard reports, focused on key areas within your data
  • Comparisons against benchmarks and historical scores, highlighting changes and differences
  • Drill into your data with fully-featured cross tabulations
  • Generate leaderboards and discover the areas of excellence for the organisation‚Äč

For more information on our reporting tools, please click here

 

 

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