back to listings SME Profile: Research Works Limited

Research Works Ltd
Regency House
The Quadrant
219a Hatfield Rd
St. Albans

Tel:      +44 (0)1727 893 159




Research Works (RWL) is an independent research consultancy. Founded in 1987, our 30 years of research success have been built upon our ability to work with our clients, interpret each brief correctly and disseminate findings in a manner which maximises action, client impact and uptake of learning.  Our core clients span the public sector, regulation and third sector organisations.  RWL offers a senior and experienced team which is comfortable with working at the highest levels of client interface.  We deliver a high quality service based on cost effective research solutions drawing on qualitative and quantitative techniques. Our task is to help you turn your ambitions into workable reality. We believe that rigorous and intelligent research and analysis is the best way to achieve this.

If you would like to discuss your research needs, please contact: Amy Smith or Emily Moloney on 01727 893 159 or email


  • Qualitative Research
  • Quantitative Research
  • Consultancy
  • Film Works
  • Studio Works



We are proud to have completed projects for the following organisations in the past few years:

  • Department of Health Policy Team
  • Liverpool City Council Public Health
  • Competition and Markets Authority
  • Public Health England
  • Human Tissue Authority
  • Care Quality Commission
  • The Peoples Pension
  • The Legal Services Board
  • Cancer Research UK
  • Independent Age



We are experts in planning, carrying out, and analysing qualitative research; our reputation is founded on our rigorous and comprehensive approach to qualitative work.

We draw on a range of qualitative techniques:

  • Focus groups (extended, reconvened)
  • Workshops
  • Individual/paired depth interviews
  • Ethnographic/immersion interviews




Our quantitative work is bespoke – we are not a large quantitative house and believe we bring a flexible integrated approach. We build quantitative research and analysis into projects as required, whether standalone quantitative studies or multi-layered projects combining primary quantitative and qualitative elements. We believe we offer a unique service delivering insight, not reams of figures and data sets.


Our quantitative work includes:

  • Evaluating Communication Campaigns
  • Tracking studies (linked with on-going qualitative work, thus providing our clients with joined–up research)
  • Online/telephone/face-to-face studies.


Market Intelligence

Why not get more value from the information available either internally or through public sources? Many clients have considerable insight and intelligence which could add value to new strands of work. Our trusted and experienced practitioners review, digest and crucially present useful reports. Our clients have gained value prior to embarking on primary research. Findings have helped shape thinking and begin the process of effective decision making.


Organisational Change

Change is a part of organisational life but can be challenging on many levels – from strategy development requiring senior management thinking in different ways through to implementing change across the organisation. We offer a senior experienced team who can deal with the ‘tough’ changes often facing an organisation. Our team includes professional business mentors building on our research and insight expertise.




Film Works is a fresh and innovative development – our services offer you the following benefits:

  • We combine research with filming expertise, allowing researchers and clients to work and explore together
  • Illumination and discovery through participant observation. A client window going beyond the ‘spoken word’.
  • Innovative research methods that are film-based, but qualitatively engineered (e.g. video diaries).
  • Strengthening of research findings: greater impact, new dimension, further insight.
  • Fast access to key research findings across your organization.
  • Products can be delivered either in a presentable DVD format, or as individual AVI clips (burned onto a DVD/CD), which can then be embedded into presentations and reports. Talk to us; we can discuss your needs and tailor our service to ensure you get the right product. Examples of our work can be found below:

CC Water:

City Traders

Legal Services Board Dementia:



We have our own viewing facility here in St Albans, which is available for hire at competitive prices with an additional discount for research clients. Please contact Annelise Fagan to discuss a quote on 01727 893 159 or email


“We wanted to do this research for ages and the findings that emerged reinforced why that was. We won’t hesitate to work with you again.”


“What I find so refreshing, almost unique, about them (RWL) is that they blend an intellectually strong, academic and inspiring approach with a really practical desire to apply the research findings to achieving successful outcomes.”


“Each member of the research team is really passionate about research and about helping me as a client!”


Examples of our written outputs can be found below:




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Frontline Healthcare Case Study: 4m+ care calls answered whilst £600k+ saved