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back to listings SME Profile: Engage Services (ESL) Limited
Wavell House, Holcombe Road, Road, Helmshaw, Lancs, BB4 4NF
t: 0333 3206200 / 07825-901 476 e: John.Freel@engage-services.co.uk w: www.marstonholdings.co.uk/engage/
Welcome to Engage Services
Engage is a FCA authorised contact centre and field solutions business, currently conducting over 40,000 visits to people and property every month. We are a technology driven, innovative field services provider working across many industries from Utilities, Financial Services and Public Sector to name a few.
Our team of employed and self-employed agents, all using our bespoke handheld technology, cover the whole of the UK including both Northern Ireland and the Republic of Ireland as well as the Islands off the mainland UK. Read more about us
Commercial debt recovery (UK & International)
Most businesses will at some stage be faced with customers who, for a variety of reasons, either cannot or will not pay on time, and as a result will encounter some form of cash flow problems.
Established in 1994, Engage’s award-winning, global commercial collections process provides receivables management solutions to clients worldwide across all industries. Working closely in partnership with clients ensures the delivery of a consistently high level of service with a dedicated account manager and a live feed online portal. Your business is at the heart of every action we take and we work on a strictly no win – no fee basis. We don’t get paid until you do.
Assisted by our panel of ‘In country’ solicitors we have a global reach and a workforce of over 350 collectors with decades of experience. Engage is trusted by some of the world’s largest companies to manage their credit control, aged debt and recovery processes.
We understand the importance of key strategic partnerships and business relationships. Money owed to clients is recovered using a combination of digital, human and partner supported processes. This helps to open up a productive dialogue with your business and your clients.
Trace and investigations
If you have a high volume or regular requirement for checks on property, assets or people, Engage can help.
We provide a full range of professional trace and investigation and property inspection services which can be tailored to meet the specific needs of individual clients.
We offer three levels of fixed fee service – Standard, Urgent and Same Day. These fixed fee investigatory services can be offered as desktop only, field only or a combination of both. They include:
Tracing Services
- Debtor location
- Beneficiary research
- People tracing
- Missing person enquiries
- Employment tracing
Investigations
- Pre-litigation reports
- Asset tracing
- Desktop Pre-Sue
- Means enquiries
- Corporate investigations
- Intelligence gathering
- Brand protection, trademark and copyright infringements
- Pre-employment screening
- Background checks
- Field enquiries
- Interviews and financial statements
- Drive-by
- General litigation support services
Process Serving
- Service of legal and non-legal process
- Court attendances
- Delivery/collection services
Engage actively support clients in the following ways.
Property checks and inspections
- Vacant or occupied verification
- Single or multiple occupancy
- Property condition
- Landlord property reports
Stock checks
- Warehouse consignments
- Stock verification
- Liquidation stocks
Public Sector Checks
- Council Tax single person occupier
- Business rates
- Address or property validations
Process Serving and Tracing
- With or without our engaging reconnect model
- Database verification or customer location by agent
