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back to listings SME Profile: Journey4 Ltd
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Blake House, 18 Blake Street, York, YO1 8QG T: 0800 448 0526 | E: info@journey4.co.uk | W: www.journey4.co.uk
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About Us
Journey4 was founded in 2002 to work with service organisations that recognise the importance of aligning their business around its customers. We deliver customer and employee focussed transformation, developing your capabilities, not ours, as we embed change for the long term improvement.
Customer and employee driven transformation
We deliver customer and employee focussed transformation, helping service organisations meet their customer’s expectations and improve employee experience. We will engage and motivate your people and implement effective change supporting long term sustainable growth in your organisation.
How we work
Our unique change and transformation framework, known as the 4E’s, guides and defines the delivery of our services and underpins our operating approach to organisational development.
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Engage Working with the business to understand the need for change and develop the strategies that will deliver growth |
Energise Implementing service improvement plans and building the momentum for sustained change |
Embed Ensuring alignment across the organisation, from the culture of the employees to the systems and processes that support them |
Evaluate Identifying the key measures of success and ensuring they are monitored at all stages of the transformation process |
Services
We deliver customer and people focussed success, tailored to your organisation. Whether it is driving growth, transformation, organisational change or implementing service improvements, our expert consultants deliver integrated programmes that meet your expectations.
Our services are organised across 4 key areas centred on the customer:
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| Meeting customer expectations. | Aligning strategy with customer needs | Engaging and energising people. | Delivering sustainable growth. |
Sectors
Since 2002, our clients have trusted us to come in to their business and work alongside them. We work across a range of sectors including Transport, Utilities, Healthcare and Government and our customer-driven approach to growing and transforming service businesses has delivered value across all of the different sectors in which we operate.
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