back to listings SME Profile: Updata Infrastructure UK Ltd


The Omnibus Building
Lesbourne Road

Surrey, RH2 7LD

Tel:  01737 224 422


Next generation connectivity for the public sector

Updata, part of Capita plc, is widely recognised as a pioneer in the development of next generation Public Services Networks (PSN) services.  It has been an active supporter of the PSN programme since its inception, providing managed network solutions to public sector organisations across the breadth of the UK.

We deliver and support complex connectivity requirements across national and regional Wide Area Networks (WAN), Local Area Networks (LAN) and Wireless LANs (WLAN), integrating and managing some of the most advanced networks and internet services for our clients including Councils, Schools, the NHS, blue light and third sector organisations.

As the networking and ICT specialist supporting over 20 large PSNs including Devon, Kent, Essex, Hertfordshire and Cheshire, we enable Local Authorities and their ICT partners to deploy secure and cost-effective next generation public services aligned to the Government’s PSN programme.

Updata is also a compliant Consumer Network Service Provider (CN-SP) for the new Health and Social Care Network (HSCN) and is committed to providing wide-ranging, cost-effective network solutions needed for the secure collaboration and sharing of information with carers, patients and citizens, across the NHS and other care organisations.

Experts in fully compliant products and services

A reliable and resilient network means you have an enabling platform that allows your teams to work together efficiently, effectively and remotely.

Our expertise draws on over ten years of specialism and experience of building and managing some of the largest regional and national, high-performance networks across the UK public sector. We work closely with our customers to define and deliver compliant solutions - our security services are seamlessly integrated to your security regimes to ensure your infrastructure is compliant to the standards you require; we also provide help and advice on maintaining PSN customer compliance, interpreting good practice security guidance and suggested ICT architectures.

We focus on people, process and technology as well as the outcomes and differences that we can make across your organisation.


Your leading network partner

Today, Updata provides business-critical managed WAN services to over 18,000 sites. To deliver those services, we run resilient 24 x 7 Network Operations Centres (NOC) based in Reigate and Glasgow that monitor and manage over 25,000 circuit connections and devices and over 800 points of presence across the UK.

We deliver a network based upon the best access circuit choice available to meet each site’s specific requirements, taking into account expected bandwidth throughput while minimising costs. Our suppliers are wide ranging but include Openreach, Virgin Media, TalkTalk and many other specialist providers including dark fibre and wireless providers.

The underlying principles behind Updata’s approach to network solutions is first class delivery and ongoing support services. Our technology, as well as design, is flexible ensuring growth is not a challenge but expected and planned for. We constantly strive to ensure that our networks remain as competitive at the end of a contract as they are at the beginning.




As a networking and ICT specialist supporting more than fifty regional networks including Kent PSN, Essex County Council, Hertfordshire County Council and Buckinghamshire County Council, we enable Local Authorities and their ICT partners to deploy secure and cost-effective next generation public services aligned to the Government’s PSN programme.

We are dedicated to providing access to private networks, the cloud, the new Health and Social Care Network (HSCN), and more, from all locations, and all our services are supported in the UK from 24x7x365 Network Operation Centres.

These PSN and NHS compliant processes and networks are also CAS-T, PSN, ISO 27001, ISO9001 (Quality Management) certified and most organisations can expect to achieve savings of up to 50% with our integrated, managed networks and services. We offer premium connectivity with unrivalled support.

Watch our short video to understand the connectivity services we can provide


Network Services

Multiple service types for customers delivered over the physical infrastructure in two categories as virtual connections:

  • Connectivity – These are a range of network to network interfaces that provide access to a range of carrier networks. This includes tier 1 IP transit, BT wholesale, Virgin Media, Talk Talk
  • Services – These are a range of providers on the network offering services to our customers, these include Public Services Network (PSN) services via the Government Conveyance Network (GCN), Amazon Webservices, JANET services and Capita Cloud and Hosting services


Low setup costs for on-net services included as virtual overlays on the existing network.


Services delivered as physical interfaces on existing CPE and priced on a per/Mbps model.


Scalable model to offer flexibility as service take up expands.



With over 12% of Schools in England, Scotland and Wales on the network, Updata provide a range of applications focused on the education market. These include the access to email and collaboration platforms and Microsoft Office 365. Included is the integrated single sign on tools to auto provision user accounts into Office 365 from Schools administration platforms. We already have over 70,000 Office 365 mailboxes migrated and integrated through the Updata network.

Web Hosting is a centrally hosted service for customers offering dedicated web servers and storage space. Integrated into the Updata Domain Name Service (DNS) and Internet Service Provider service (ISP), users are provided with a virtual web server and full access.



Integrated applications with schools administration systems using active directory federation.


Updata can migrate users into Office 365 taking their mailbox settings and content.


Schools websites hosted in Updata network with secure internet connectivity.


Updata offers an end-to-end multi-layered approach to securing your network and critical assets. Our solutions monitor, analyse and mitigate threats in 3 key areas of network security: Endpoints, Networks and Cloud.

We use endpoint security defence that protects against malware, exploits and ransom ware.

Through multiple methods of protection at critical phases of the attack lifecycle, it prevents the execution of malicious programs and mitigates the risk of a compromise reaching additional local or cloud endpoints via your, LAN or WAN infrastructure.

Our extensive range of security solutions help you simplify and fortify your network security, allowing you to reduce spend and boost productivity at the same time. We provide a comprehensive range of real time security services to keep your business and data safe.

These equip your organisation with multi-layered defence capabilities to stop attacks wherever they emanate. Our commitment to network security is why we’re trusted by the most security-conscious organisations. We offer a premium security service and threat intelligence with unrivalled support.



Security is a fully managed service by Updata and all the components are supported in the UK from a 24x7 service centre.


New Palo Alto looks beyond the source and destination packet, we now look at application signatures and web based threats, providing a more granular and richer experience. 


External penetration testing and certification of all security products for our customers.


Best known for our work with local and national Government, Updata also supports other public sector customers such as, Education, Health and Fire & Rescue, as well as commercial customers.  Our track record in designing, deploying and managing complex networks since 2003 means thar we are the supplier of choice for national networks such as the Scottish Wide Area Network (SWAN) and regional networks such as Essex County Council's Next Generation Network (NGN). Today we deliver solutions ranging from network aggregation through to managed ICT services.























Public Services Network

Updata is a member of the PSN GB, the trade association for any organisation or individual that provides PSN services to the Public Sector, and is at the forefront of the collaboration between Industry and Public Sector to develop and implement standards, especially around security.


ISO 27001 – Information Security Management

The ISO 27000 family of standards assist Updata in keeping information assets secure. Complying with this standard enables Updata to manage the security of assets such as financial information, intellectual property, employee details or information entrusted to us by our customers.

ISO/IEC 27001 is the best-known standard in the family providing requirements for an information security management system (ISMS).

ISO 22301 – Business Continuity Management

Achieving the ISO 22301 standard demonstrates Updata has a proactive, practical and comprehensive business continuity strategy, allowing critical functions in the support of customer services to be maintained during periods of crisis. 


Updata also has ISO certificates for:

  • ISO 9001 Quality Management

  • ISO 14001 Environmental Management

  • ISO 20000 IT Service Management

  • ISO 27001 Information Security Management

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