back to listings SME Profile: ROBERTSONS
Unit 21 Fyfield Business Park, Fyfield Road, Ongar, Essex, CM5 0GN T: +44 (0)1277 366900 | E: info@robertsonandco.com | W: www.robertsonandco.com |
About Us
Robertsons understand the need to design products and services which deliver across a fast-evolving landscape. With expertise in investigation, intervention, data analytics and end to end claims handling our packaged services are bespoke, innovative and cost focused, providing fully integrated claim services to the Insurer, Self-Insured, Corporate, Broker and MGA markets.
Our Investigation and Evidence Gathering Services
RCOvalidate Understanding that liability evidence gathering and decision making needs to be pro-actively controlled our desk topped digital screening service will save time and cost. This digital screening process allows for a fast and accurate liability assessment. |
RCOresponse Obtain a Statement of Truth with our rapid response service specifically aimed at securing evidence for disclosure on the OIC Portal on partial and full liability disputes. |
Conversation Management A proven, low cost, ethical, effective methodology to ‘finding out’, that yields evidentially reliable outcomes. CM is a tool that is applicable to any investigative interviewing context, combining empirical research in cognitive and social psychology and sociolinguistics, with research into reflective practice and skilled practitioner performance. |
Field Investigation / Liability Adjusting Using an employed field force we can identify potential fraud exposure in person in all lines of business. |
RCOcasualtySD Utilising digital evidence collation with desktop triage by an experienced Liability Assessor to identify lost causes and straight forward decisions, reducing the need and cost of site visits and interviews. |
Surveillance Surveillance designed to reduce the common frustrations encountered during observations. This ethical and intelligence-led, fixed fee package boasts a 94% success rate in observing a claimant when we are instructed - a market-leading figure. |
Organised Fraud Investigations In depth investigation and interrogation into organised fraudsters, and an intelligence-led approach to disrupting organised fraud in all lines of business. |
RCOcybersearch The online world is changing fast, as is search methodology. Our OpenSource Intelligence (OSINT) and Social Media Intelligence (SocMint) search is contemporary and effective, using a matrix of over 50 opensource sites and subscription databases to profile an individual |
Our Data Analytics Services - Actuise
Advanced unstructured data technology: reduce operational costs, increase profits and boost customer retention.
ACTUISE: discover hidden value in your unstructured data and automate the repetitive processes to reduce costs and errors. We have delivered multiple projects across multiple industries and have a combined experience of 40 years working with data. |
ACTUISE CORE: an end-to-end Data Ingestion Platform, combining advanced in-house built Technology and AI & ML based accelerators that allows historic and real time data to be ingested, analysed, and interrogated in a visual representation. |
ACTUISE experts never take a ‘one-size-fits-all’ approach to consultancy services, our experts want to get to know you. By collaborating with you on specific business strategy, we deliver targeted insights and support to help with your business challenges. |
Our Claims Services
Claims Handling, Support and Intervention
Motor Claims Handling
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OIC Injury Intervention Triage Service
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OIC Portal Investigation Service
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Intervention
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Audit and Assurance
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Robertsons are accredited to ISO9001:2015, ISO27001:2013, BS7858:2012 and BS102000:2013 standards, we are Cyber Essentials certified and are Affiliate Members of the Insurance Fraud Bureau.