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Public sector workers such as enforcement officers, council staff, healthcare professionals, housing officers, social workers, police staff, and customer service teams can face verbal abuse, aggression, or confrontational behaviour. If you work alone or regularly deal with challenging behaviour, you know how stressful and draining those encounters can be. This session will equip you with practical tools and proven techniques to stay calm, defuse tension, and turn conflict into constructive dialogue — even in high-pressure situations.
Defusing Difficult Situations training helps;
- public sector workers keep themselves and others safe
- enhance service delivery
- support vulnerable individuals
Attendees will also develop their active listening skills, learn stress-management techniques, and gain strategies for resolving challenging conversations constructively.
Date and time: 13 October 2026 10:00 - 13:00 – Location: Online, via MS-Teams
Rate: CTSI Members £50/ Non Members £140 – CPPD: 2.5 hours Click here for more information
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