WiredGov Newswire (news from other organisations)
£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.
Gillian Guy, Chief Executive of Citizens Advice, said:
“This announcement will be welcome news for those who were left without supply because of Cadent’s failures. When energy network companies fail to deliver good levels of service, customers should be compensated.
“Our research shows that in the last three years, households have missed out on £5.1 million of compensation for customer service failures by network companies. We believe that when these companies don’t deliver the right levels of service, compensation should be automatic.
“The setting up of a community fund to support consumers in vulnerable circumstances is another positive step. It’s critical that both Ofgem and energy networks make sure that support for these groups is central to to what they do.”
Notes to editors
- £5.1 million figure taken from recent Citizens Advice report Standard Issue
- Citizens Advice and other consumer organisations set forward a series of proposals on how Ofgem can support vulnerable customers as part of the RIIO-2 price controls in a collection of essays (December 2018)
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
- Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
- The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
- Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
- Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
- For consumer advice, call the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 to talk in Welsh.
- We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
- Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.
Latest News from
WiredGov Newswire (news from other organisations)
UK Space Agency - Boost for space technology essential to keep UK in first place for future of auto industry24/06/2019 15:20:00
The UK Space Agency is joining forces with mobile communications giant O2 to develop next generation technology needed for driverless cars.
TUC: Government must take the lead on new global protections for workers24/06/2019 12:25:00
TUC General Secretary Frances O’Grady, commented on the ILO (International Labour Organisation) move to pass new international standards on protecting people in work
UK Space Agency: New space mission to chase down comet will be led by UK scientists20/06/2019 16:05:00
A new mission called Comet Interceptor, which was proposed by the UK, has been targeted for launch by the European Space Agency in 2028.
CBI: Manufacturing output slowed to a halt in the three months to June20/06/2019 15:15:15
Manufacturing output slowed to a halt in the three months to June, marking the slowest growth since April 2016, according to the latest CBI Industrial Trends Survey.
Audit Scotland - More leadership needed to achieve Scotland’s digital ambitions20/06/2019 14:40:00
The Scottish Government needs to show greater strategic leadership across the public sector to achieve its digital ambitions, says the spending watchdog.
LGA responds to inspection of fire and rescue services20/06/2019 13:40:00
Cllr Ian Stephens, Chair of the Local Government Association’s Fire Services Management Committee, which represents 48 fire and rescue authorities in England and Wales, responds to the second tranche of a national report on fire and rescue services by Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services.
Unicef UK calls on the international community to support vulnerable refugee children20/06/2019 12:40:00
Unicef UK responds to UNHCR Global Trends Report which found that 70.8 million children, women and men were forcibly displaced at the close of 2018.
CBI responds to prompt payment measures20/06/2019 12:33:00
CBI yesterday responded to prompt payment measures.
Wales Audit Office - Unlawful action at Town Council20/06/2019 11:40:00
Failures in decision making and internal control at Town Council results in loss of £234,000