Department for Work and Pensions
Bereaved families to receive funeral payments quicker
Families grieving the loss of a loved one will find it easier to get help to meet upfront funeral costs, as a result of a new change to speed up Funeral Expenses Payment claims.
Previously, a Funeral Expense Payment claim could not be processed without a confirmed date for the funeral to take place, which could lead to longer waiting times for payments to be processed.
But following an important change, families will now be able to make a claim with an estimated funeral date, providing that other key information is supplied. The ability to use an estimated date in a claim is set to significantly speed up the process and payment.
DWP Minister Will Quince yesterday said:
These important changes will make the very difficult time of planning a funeral or cremation that bit easier for bereaved families.
Helping families access Funeral Expenses Payments sooner and more quickly means they can focus on the much more important task of arranging a proper send-off for their loved one.
Around 800 claims are received each week by the Department for Work and Pensions Bereavement Support team.
This new move to speed up the Funeral Expenses Payment process is in addition to a recent change in the evidence required to process a claim. Recent improvements mean that instead of a final invoice – which is usually received after the funeral – families can instead supply a funeral director contract as an indication of funeral cost. This evidence can be submitted to the Bereavement Support team in advance of a funeral, therefore ensuring earlier access to financial support.
Contact Press Office
Media enquiries for this press release – 020 3267 5108
London Press Office (national media and London area enquiries only – not questions about personal claims) 020 3267 5144
Out-of-hours (journalists only) 07623 928 975
England and Wales (local media enquiries) 029 20 586 then 097 or 098 or 099
Scotland (local media enquiries) 0131 310 1122
Follow DWP on:
Latest News from
Department for Work and Pensions
New businesses launched by jobseekers in Scotland08/01/2021 13:25:00
A decade of UK Government support leads to more than 13,000 new businesses launched by jobseekers in Scotland
Jobcentre guidance on new national COVID restrictions07/01/2021 10:10:10
On 4 January 2021, the Prime Minister announced that the government will be introducing new national COVID-19 measures in England to protect the NHS and save lives.
Families in need are getting extra government support in time for Christmas18/12/2020 16:10:00
The £170 million Covid Winter Grant Scheme announced last month is already in action, as vulnerable families across England get help through councils.
New advice to help savers make the most of their pensions18/12/2020 13:10:00
New advice to help savers see the full benefit of their pensions when they retire was yesterday published by the government.
Consultation launched to improve funding for pension bodies17/12/2020 13:10:00
Government plans to increase funding for pensions industry protection bodies via the General Levy were yesterday announced.
JETS fuels support for more than 40,000 jobseekers07/12/2020 15:10:00
More than 800 jobseekers per day have been referred to the government’s new £238 million JETS – Job Entry Targeted Support – programme since it launched at the start of October 2020.
Minister for Pensions Guy Opperman's speech on a new direction for trustee stewardship02/12/2020 16:43:00
Minister for Pensions, Guy Opperman, yesterday announced the launch of a Working Group in a speech to the Association of Member Nominated Trustees.
DWP working group to improve stewardship barriers02/12/2020 13:10:00
A shake up of pension schemes voting rights is on the horizon, with the launch of a new government working group.