Businesses want more help understanding their water consumption
More than half of business customers want better information on their water consumption to help them understand how they can reduce their use of water.
That’s just one of the key findings to emerge from research commissioned by the Retailer and Wholesaler Group (RWG) and supported by CCW. The survey forms part of wider efforts to improve water efficiency among businesses that have the freedom to switch supplier in England.
A quarter of respondents to the survey said they did not have any data on their consumption levels. This comes hot on the heels of research by CCW which showed 9 out of 10 business customers felt it was important their bills were based on actual meter reads, rather than estimates.
The survey also found that financial savings or incentives provided the most motivation for business customers to make saving water a priority, with better information on their water use and reducing the risk of future water shortages the other main factors.
But it was felt by many businesses current financial incentives to save water were not sufficient.
Latest News from
Sewer flooding misery for customers: call for urgent action from wastewater companies19/05/2022 15:17:15
People who have their homes flooded with sewage are frequently being let down by wastewater companies, whose response can leave customers facing long-term distress.
Cost of living struggles strengthen case for new water affordability scheme16/05/2022 12:20:00
New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill.
Credit Where It’s Due: Launching our campaign26/04/2022 16:20:00
Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need.
CCW appoints Caroline Warner as independent Chair of PR24 challenge group21/04/2022 12:20:00
A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair.
Majority of customers are satisfied with water company services – but many don’t think they are acting in their best interests06/04/2022 15:22:00
While two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly and just over a quarter think companies act in the interests of people and the environment respectively.
CCW shares tips to help Wales households beat bill rises23/03/2022 09:20:00
Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways thousands of households in Wales could take some of the heat out of rising water and energy bills.
CCW shares tips to take the heat out of April bill rises22/03/2022 12:20:00
Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways millions of households could take some of the heat out of rising water and energy bills.
Your Water Your Way: Extra free help, straight to your door17/03/2022 14:43:00
For a week, beginning on 21 March, we will be raising awareness of the extra free help available for water customers in vulnerable circumstances, also known as Priority Services with our campaign Your Water Your Way.