CCW seeks views on ambitious three-year strategy
Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy.
CCW has today launched its draft three-year blueprint for 2021 to 2024 which sets out the mission, strategic objectives and campaigns that will shape our efforts to secure a fair deal for water consumers – now and in the future.
Our strategy is now centred around five key objectives:
- Affordable water for everyone
- Climate-resilient water and sewerage services for present and future consumers
- Services shaped by the views of consumers
- Services that meet everyone’s needs
- Effective and easy-to-follow complaint processes
Our work will be brought to life through four major campaigns that we hope will resonate with household and business consumers and reflect their evolving needs as England and Wales continue to wrestle with the demands and damage caused by the COVID-19 pandemic.
We believe our plans are clearer and more ambitious than at any point in our 16-year history but we want to hear your views and whether the strategy can deliver the outcomes that consumers need.
You can you respond by email to Jennifer.firstname.lastname@example.org or – if you’d rather talk directly to us – let us know and we can arrange a call.
The closing date for responses is 8th February 2021.
Latest News from
Our strategy for 2021-2431/03/2021 16:05:00
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years.
Covid-19 support for business customers extended29/03/2021 14:43:00
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended for a further three months.
Households urged to soak up April shower of bill savings25/03/2021 08:15:00
Switching to a water meter or tapping into financial support from water companies’ social tariff schemes could help millions of low-income households stay afloat ahead of a wave of April bill rises.
Customers should have a bigger say over CMA decisions, says consumer watchdog18/03/2021 13:38:00
The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019.
Speaking your language02/03/2021 12:20:00
Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that works for them.
CCW backs action plan to help business customers save water12/02/2021 10:20:00
An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW).
Former CCW chief picks up industry award10/02/2021 11:20:00
Former CCW chief executive Tony Smith has scooped a top industry award for his outstanding contribution to the water sector and achievements championing the interests of water consumers.
Opportunity knocks in the form of Climate Change Adaptation Reports04/02/2021 13:10:00
Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough, shining a light on the issue has brought it to the forefront of public discussion.
More than 140,000 households in Wales receive ongoing help with water bills04/02/2021 08:10:00
More than 140,000 households in Wales are now receiving ongoing help with their water bills but many other customers could be soaking up significant savings to help boost their finances during the pandemic.