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CTSI has published its Annual Review for 2024–25, highlighting how the Institute strengthened our policy influence, championed consumer protection, and expanded support for members across the UK.

Key highlights include:

• 10% increase in membership
• Over 630,000 hours of CPPD delivered
• More than £2 million recovered for consumers via the Approved Code Scheme
• Major contributions to the Digital Markets, Competition and Consumers Act, the Product Regulation and Legal Metrology Act, and the Tobacco & Vapes Bill
• Record attendance at the Annual Conference in Blackpool

This year also saw the successful launch of the all important Training Together package, the establishing of a Branch Training Focus Group, aims for data centralisation and ongoing work to further raise the profile of CTSP.

It feels like this year CTSI got its mojo back. – CTSI Chair, Nikki Pasek

You can read the full Annual Review here.