Carolyn Hirst, Anu Singh and Linda Farrant join the Board as non-executive directors
We are delighted to welcome Carolyn Hirst, Anu Singh and Linda Farrant to the Parliamentary and Health Service Ombudsman's Board as non-executive directors.
Carolyn has many years of experience as a mediator and currently mediates for the Scottish Legal Complaints Commission and Edinburgh Sheriff Court.
As an experienced board member, she carries out governance reviews and is a non-executive board member of NHS Lothian. She is also the vice-chair of Midlothian Integration Joint Board and a trustee of the Edinburgh and Lothians Health Foundation.
She brings with her a wealth of adjudication experience including being deputy Scottish public services ombudsman for five years and as a lecturer in ombudsman and complaint handling practice at Queen Margaret University, where she is now an honorary research fellow.
Anu has many years of experience as a board level local government and health leader. Former roles include statutory director of adult social care and chairing an NHS integrated care trust.
Anu was also director of patient and public participation and insight for NHS England. She made sure that the voices of patients, service users, carers and the public were at the heart of how the NHS worked. She was also responsible for equalities, health inequalities, and the national relationship with the voluntary and community sector.
She is passionate about service improvement and community empowerment, with extensive experience in building new relationships with communities for a number of local authorities.
Linda is a CIPFA qualified accountant and has a broad experience of non-executive roles in the public and voluntary sectors covering health, housing, criminal justice, and education.
Linda has spent much of her executive career in local government working on finance, regeneration policy and developing devolved public services.
She is currently deputy chair of East and North Hertfordshire Clinical Commissioning Group and chair of the governance and audit committee. She has recently completed two terms on the board of Ofsted and the audit and corporate governance committee of the Care Quality Commission.
Latest News from
Draft Public Service Ombudsman Bill laid in Parliament05/12/2016 12:37:21
A new complaints body will provide the public with greater confidence that their voices have been heard.
Ombudsman annual review highlights widening cracks in council complaints systems28/07/2021 11:15:00
The ‘widening cracks’ in local government complaint handling are being highlighted in the Local Government and Social Care Ombudsman’s annual review of complaints 2020-2021, published today.
Council to look again at summer-born children’s school start date requests26/07/2021 09:15:00
Leeds City Council failed to follow guidance on summer-born admissions when deciding when an August-born girl could start school, the Local Government and Social Care Ombudsman has found.
Disabled boy missed out on education and support because of poor council practice20/07/2021 12:05:00
A West Sussex boy missed out on vital support because the county council decided he had the ‘wrong’ type of disabilities, the Local Government and Social Care Ombudsman has reported.
Ombudsman raps council for taking too long to change care home charging policy16/07/2021 14:15:00
A Lincolnshire family has been forced to complain to the Local Government and Social Care Ombudsman for the second time about the way a relative’s care home fees were charged because the county council failed to improve its policies quickly enough.
London council to revise its social care charging policy following Ombudsman’s investigation15/07/2021 14:38:00
London Borough of Bexley has agreed to revise its social care charging policy after a man complained to the Local Government and Social Care Ombudsman about the way the authority increased its costs.
City of Wolverhampton Council to improve its adoption recruitment process08/07/2021 11:25:00
Wolverhampton council has agreed to ensure its adoption recruitment procedure adheres to statutory guidance, following an Ombudsman investigation.
Camden’s poor complaint response prompts further Ombudsman investigation01/07/2021 14:05:00
London Borough of Camden failed to carry out a recommendation to apologise to a man for its poor handling of a complaint, until the Local Government and Social Care Ombudsman chased it for a response.
Birmingham to review school transport for children and young people following Ombudsman investigation25/06/2021 12:10:00
Birmingham City Council has agreed to revise its home to school transport policy and review all its decisions to issue a travel pass over the past three years following several complaints to the Local Government and Social Care Ombudsman.