HM Revenue and Customs
Customers reminded to look out for tax credits renewals packs
Tax credits customers will start to receive their annual renewal packs this week and are reminded to check that their details are correct.
HM Revenue and Customs (HMRC) is sending out about 2.5 million annual renewals packs to tax credits customers from this week. Customers should check their details in the renewal pack and report any change in circumstances to HMRC.
The packs will be sent out over the next 6 weeks and all customers should receive their pack by 4 June.
HMRC recognises that many tax credits customers will have been affected by the pandemic and may have earned less money than in previous years. It is important that customers check the details contained in their annual renewal pack are correct, including income details.
Renewing online is quick and easy. Customers can log into GOV.UK to check on the progress of their renewal, be reassured it is being processed and know when they will hear back from HMRC. Customers can also use the HMRC app on their smartphone to:
- renew their tax credits
- check their tax credits payments schedule
- find out how much they have earned for the year
Tax credits help working families with targeted financial support, so it is important that people don’t miss out on money they are entitled to.
If there is a change in a customer’s circumstances that could affect their tax credits claims, they must report the changes to HMRC. Circumstances that could affect tax credits payments include changes to:
- living arrangements
- working hours
- income (increase or decrease)
Customers do not need to report any temporary falls in their working hours as a result of coronavirus (COVID-19). They will be treated as if they are working their normal hours until the Coronavirus Job Retention Scheme closes.
Criminals can take advantage of tax credits renewals to text, email or phone taxpayers offering ‘rebates’ or threatening them with arrest if they don’t pay bogus tax owed. Many scams mimic government messages to look authentic.
If someone contacts a customer claiming to be from HMRC, asks for bank or other personal details, threatens arrest or demands that they transfer money, it might be a scam. Check GOV.UK for HMRC’s scams checklist, and to find out how to report tax scams and recognise genuine HMRC contact.
The deadline for customers to renew their tax credits is 31 July 2021. If customers haven’t received their renewal pack by 4 June, they will need to contact HMRC.
Customers can get help and information on renewing tax credits:
- on GOV.UK: manage your tax credits
- using our webchat service, by going to GOV.UK and searching ‘tax credits general enquiries’
- by tweeting @HMRCcustomers or posting on HMRC’s Facebook page with general queries
- by using the HMRC app, available via your phone’s app store
- by visiting our YouTube videos to help with their renewal
- by calling the tax credits helpline: 0345 300 3900
Contact HMRC straight away if you disagree with any of the information in the letter or need to tell us about any changes.
Tax credits will gradually be replaced by Universal Credit. Customers cannot receive tax credits and Universal Credit at the same time. Visit GOV.UK for more information on Universal Credit.
People can also follow the National Cyber Security Centre’s 6 essential steps to keep themselves and their businesses secure online by visiting CyberAware.gov.uk.
Latest News from
HM Revenue and Customs
UK Government-led support for the Scottish seafood exports sector15/06/2021 15:27:00
A taskforce instrumental in smoothing seafood exports has met for the final time. Tailored dialogue with the fisheries sector will continue.
HMRC can help towards the cost of children’s summer holiday activities15/06/2021 15:10:00
Tax-Free Childcare – a childcare top-up for working parents – can be used to help pay for accredited holiday clubs, childminders or sports activities.
Scams warning for tax credits customers02/06/2021 14:10:00
Tax credits customers should be alert to potential scams as HMRC responds to more than one million referrals of suspicious contact in the last year.
One month left to join VAT Deferral New Payment Scheme21/05/2021 15:20:00
Businesses that deferred VAT payments last year have until 21 June 2021 to join the new online payment scheme to spread the cost of their deferred VAT.
More than 63,500 file Self Assessment on first day of tax year18/05/2021 15:20:00
More than 63,500 customers filed their 2020 to 2021 tax return online on 6 April 2021 and HM Revenue and Customs is urging others to follow.
Working from home? Customers may be eligible to claim tax relief in 2021 to 202214/05/2021 15:20:00
More than half a million people have claimed the working from home tax relief this tax year and are already benefitting.
HMRC advises businesses importing goods from Europe07/05/2021 11:10:00
HMRC gives advice to businesses that trade with the EU on making delayed import declarations.
ODP People Stories - Samantha Chadburn's Story06/05/2021 15:20:00
This blog comes from Samantha Chadburn, a DWP employee who shares her emotional battle with medical issues and how she didn’t let this stop her from excelling in her career.