Department for Work and Pensions
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DWP service update

On 29 June 2020, the Financial Conduct Authority lifted a number of restrictions placed on Wirecard Card Solutions LTD.

As of yesterday (30 June 2020), restrictions placed on accounts for which Wirecard is the parent company, such as Pockit, have been lifted, meaning customers will now be able to use their pre-payment cards again.

This means that if you receive payments of any kind from the Department for Work and Pensions (DWP), into accounts held by companies associated with Wirecard, they will continue to be paid into these accounts as normal.

If you are still experiencing issues receiving or accessing these payments, please call the enquiry line specific to the benefit or pension you receive.

These numbers can be found at the top of any correspondence customers have received from the DWP and are listed on the existing benefit claims page. More information can be accessed on the relevant benefit pages.

Contact Press Office

Media enquiries for this press release – 020 3267 5144

Press Office

Caxton House
Tothill Street

London Press Office (national media and London area enquiries only – not questions about personal claims) 020 3267 5144

Out-of-hours (journalists only) 07623 928 975

England and Wales (local media enquiries) 029 20 586 then 097 or 098 or 099

Scotland (local media enquiries) 0131 310 1122

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