Free advice for customers experiencing water supply issues in Nuneaton
Customers experiencing problems with their water supply will have the opportunity to get free advice and support when the Consumer Council for Water (CCW) holds two advice clinics in Nuneaton this month.
CCW, the voice for water consumers, will be holding two free drop-in advice clinics on the 24 and 25 October at the Newtown Centre, for residents who have been impacted by water supply issues, such as low water pressure or loss of supply.
Experiencing a problem with your water supply can be one of the most disruptive incidents a household can face and yet every year, tens of thousands of customers are affected by low pressure and supply interruptions.
As part of its Don’t Suffer In Silence campaign, CCW wants to help make people aware of the types of water supply issues that households can face and the range of support available for anyone that is impacted.
CCW Policy Manager, Jon Johnson yesterday said:
“Everyone should be able to expect a reliable water supply, but for many customers this isn’t the case, with supply issues impacting thousands of people each year.”
”Customers tell us how difficult and distressing water supply issues can be. We also know that many people experiencing these issues may be unaware of the help available or the fact there is even a problem – especially in the case of low water pressure, where a customer may have been experiencing difficulties for months and in some cases years.”
Each year CCW supports thousands of consumers in England and Wales that have been unable to resolve a complaint against their water company. At the drop-in sessions, the consumer body will be on hand to offer advice to anyone that may need support to raise a complaint with their water company, as well as advice regarding water bills and the range of support available for anyone struggling to pay.
The drop-in sessions will be held from 10am to 3pm at the Newtown Centre, Newtown Road, Nuneaton, CV11 4HG.
Residents can simply pop into the centre anytime during the sessions. If you have any questions, please contact CCW Policy Manager Jon Johnson: Jonathan.Johnson@ccwater.org.uk
Latest News from
Water companies urged to use profits to help bolster support for those struggling to pay02/02/2024 16:15:00
More water companies could be using some of their profits to help bolster support for struggling households who face another rise in water bills from April.
Customer research lifts the lid on sewage stink in Camberley30/01/2024 16:10:00
CCW and Ofwat have today published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands of people in the local area.
People prepared to pay more to increase the role of nature in tackling water challenges25/01/2024 14:20:00
Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding.
Households urged to tap into water company support ahead of utility bill rises13/12/2023 12:05:00
Struggling low-income households are being urged not to miss out on financial support from their water company to help absorb the impact of looming energy and water bill rises.
Changes make it quicker and easier for water customers to resolve complaints04/12/2023 15:10:00
Resolving a complaint against a water company in England and Wales will be quicker and easier for customers under changes that have taken effect this month.
CCW and Ofwat joint research into Anglian Water incident response01/12/2023 09:15:00
Yesterday, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident.
CCW gets more than £380,000 back for businesses30/11/2023 10:05:00
CCW has got over a third of a million pounds back for more than 3,500 businesses in England. The consumer watchdog took the action after discovering the firms had been significantly overcharged on their bills when water retailers misinterpreted a change to Ofwat’s retail exit code made in 2020.
CCW and Ofwat joint research into South East Water incident response17/11/2023 12:20:00
We yesterday published joint research with Ofwat which examines water supply interruptions that impacted South East Water customers in June 2023.