Free advice for customers experiencing water supply issues in Nuneaton

Thursday 13 Oct 2022 @ 10:38
CCW

Customers experiencing problems with their water supply will have the opportunity to get free advice and support when the Consumer Council for Water (CCW) holds two advice clinics in Nuneaton this month.

Advic clinic

CCW, the voice for water consumers, will be holding two free drop-in advice clinics on the 24 and 25 October at the Newtown Centre, for residents who have been impacted by water supply issues, such as low water pressure or loss of supply.

Experiencing a problem with your water supply can be one of the most disruptive incidents a household can face and yet every year, tens of thousands of customers are affected by low pressure and supply interruptions.

As part of its Don’t Suffer In Silence campaign, CCW wants to help make people aware of the types of water supply issues that households can face and the range of support available for anyone that is impacted.

CCW Policy Manager, Jon Johnson yesterday said:

“Everyone should be able to expect a reliable water supply, but for many customers this isn’t the case, with supply issues impacting thousands of people each year.”

”Customers tell us how difficult and distressing water supply issues can be. We also know that many people experiencing these issues may be unaware of the help available or the fact there is even a problem – especially in the case of low water pressure, where a customer may have been experiencing difficulties for months and in some cases years.”

Each year CCW supports thousands of consumers in England and Wales that have been unable to resolve a complaint against their water company. At the drop-in sessions, the consumer body will be on hand to offer advice to anyone that may need support to raise a complaint with their water company, as well as advice regarding water bills and the range of support available for anyone struggling to pay.

The drop-in sessions will be held from 10am to 3pm at the Newtown Centre, Newtown Road, Nuneaton, CV11 4HG.

Residents can simply pop into the centre anytime during the sessions. If you have any questions, please contact CCW Policy Manager Jon Johnson: Jonathan.Johnson@ccwater.org.uk

Channel website: https://www.ccwater.org.uk/

Original article link: https://www.ccwater.org.uk/blog/2022/10/12/free-advice-for-customers-experiencing-water-supply-issues-in-nuneaton/

Share this article

Latest News from
CCW

CCW statement on Thames Water’s goodwill payment for Guildford/Godalming customers

15/04/2024 13:10:00

CCW has responded to Thames Water’s decision to make a £30 goodwill payment to around 26,000 customers across the Guildford and Godalming area, who were left without water during interruptions to their supply in November 2023.

Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research

11/04/2024 10:10:00

Customer research published yesterday by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment.

Yorkshire Water failed customers in Goole – Ofwat and CCW research findings

04/04/2024 09:20:00

Ofwat and CCW yesterday told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight.

Water companies urged to use profits to help bolster support for those struggling to pay

02/04/2024 10:05:00

More water companies could be using some of their profits to help bolster support for struggling households who face another rise in water bills from April.

Water companies urged to use profits to help bolster support for those struggling to pay

02/02/2024 16:15:00

More water companies could be using some of their profits to help bolster support for struggling households who face another rise in water bills from April.

Customer research lifts the lid on sewage stink in Camberley

30/01/2024 16:10:00

CCW and Ofwat have today published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands of people in the local area.

WIREDGOV