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Help for customers struggling to pay

There are times when people may find themselves struggling to manage their finances for several reasons, it’s particularly important now as more people find themselves struggling to manage their finances due to COVID-19.

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Our information guide ‘Help for customers struggling to pay‘ gives you a summary of affordability schemes available to customers in England and Wales.

These include social tariffs capping bills on income-based criteria, capped bills for those who need to use more water because of medical conditions, priority service registers for people who need that extra help at these difficult times, as well as information on wider financial support available.

Help for water customers struggling to pay

Help for water customers struggling to pay in Wales

 

Channel website: https://www.ccwater.org.uk/

Original article link: https://www.ccwater.org.uk/blog/2020/05/27/help-for-customers-struggling-to-pay/

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