Crown Commercial Service
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Her Majesty’s Courts and Tribunal Service (HMCTS) implement extra cleaning measures amid the pandemic, to allow vital work to continue

HMCTS contract hundreds of extra cleaning staff to carry out enhanced cleaning services and ensure their locations are COVID-secure for staff and visitors

The requirement

HMCTS and MoJ carry out vital work throughout their court and tribunal buildings across the country. In order to enable this work to continue safely throughout the pandemic, they were required to enhance their cleaning measures, to ensure their buildings were COVID-secure. Their requirements included the implementation of a touchpoint cleaning service for existing court buildings and a full cleaning service for temporary court buildings that had been set up to safely increase capacity. 

The core aim and challenge was to source the additional cleaning services within extremely tight timescales, whilst maintaining compliance to procurement regulations and Cabinet Office controls. Additionally, they also needed to ensure a quality service that provided value for money. 

The solution

The Building Cleaning Services agreement from CCS was the perfect solution for HMCTS to source these additional requirements. CCS had a thorough understanding of the services required and the urgent nature of the contract, and provided pro-active, valuable support to HMCTS to facilitate the procurement efficiently and compliantly.

The agreement provided access to specialised touchpoint cleaning, which involves trained personnel continually cleaning and sanitising high traffic areas and touchpoints such as:

  • communal spaces and rooms used for proceedings
  • door handles, surfaces, seating 
  • hand wash basins

The result 

By working with CCS, HMCTS were able to procure a range of services to ensure their buildings were COVID-secure for both staff and visitors, thus allowing essential and vital services to continue amid the pandemic. 

The flexibility of the dynamic purchasing system (DPS) conveniently allowed HMCTS to supplement their existing out-of-hours cleaning contract with bespoke cleaning requirements. 

Kim Newman, Procurement Lead at HMCTS, MoJ said:

We have been working with the team at CCS, on an urgent call off contract for cleaning services. 

I wanted to say that the team has been exceptional in their service provision, working tirelessly to get the documents written, verified and updated as the procurement process progressed. Their attention to detail, professional advice and assistance needs to be acknowledged and I would like to offer my thanks to the team for their efforts.

Interested in cleaning services from CCS? Get in touch via our online form and quote ‘Building Cleaning Services’. 

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