Department for Work and Pensions
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Jobcentre guidance on new national COVID restrictions

On 4 January 2021, the Prime Minister announced that the government will be introducing new national COVID-19 measures in England to protect the NHS and save lives.

This means from 5 January 2021 until further notice, the following updated jobcentre guidance will apply to customers in England, and will ensure essential support is provided whilst keeping colleagues and customers safe.

  • Jobcentres will remain open, as they have throughout this pandemic, to provide essential services and support to those who we cannot help in any other way.
  • We will ensure that this support continues to be delivered in line with the latest government and PHE guidance – such as maintaining social distancing and rigorous cleaning regimes - keeping our colleagues and customers safe.
  • Work Coaches will be empowered to support customers through the best and most appropriate channels - whether online, by phone, or in person - with jobcentres remaining open to help those who need extra support and are unable to interact with us on the phone or digitally.
  • Our Work Coaches will continue to deliver employment support programmes such as the Job Entry Targeted Support (JETs) scheme, by phone or through online channels.
  • Face-to-face assessments for disability benefits remain suspended.
  • If you think you might be entitled to a health and disability benefit, you should contact us as soon as possible to make a claim in the usual way.
  • For existing customers, payments will continue as normal. Anyone who has a change in their needs should contact us immediately so we can ensure they are receiving the correct level of support.

On 3 November 2020, we also confirmed that the suspension of the Minimum Income Floor for self-employed customers claiming Universal Credit in England, Scotland, and Wales has been extended to the end of April 2021. This means that self-employed customers on Universal Credit will receive a payment that reflects their earnings at this difficult time.

For Scotland:

On 4 January 2021, the Scottish Government announced they are moving to level five - the highest of their COVID tiered system. The jobcentre guidance in place for England above will therefore also apply to jobcentres and customers in Scotland.

For Wales:

On 28 December 2020, Wales moved into alert level four – the highest of their COVID tiered system. The jobcentre guidance in place for England above will therefore also apply to jobcentres and customers in Wales.

For Northern Ireland:

Please contact the Department for Communities for more information on measures introduced in Northern Ireland - 028 9082 9000.

Contact Press Office

Media enquiries for this press release – 020 3267 5144

Press Office

Caxton House
Tothill Street
London
SW1H 9NA

London Press Office (national media and London area enquiries only – not questions about personal claims) 020 3267 5144

Out-of-hours (journalists only) 07623 928 975

England and Wales (local media enquiries) 029 20 586 then 097 or 098 or 099

Scotland (local media enquiries) 0131 310 1122

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Channel website: https://www.gov.uk/government/organisations/department-for-work-pensions

Original article link: https://www.gov.uk/government/news/jobcentre-guidance-on-new-national-covid-restrictions-1

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