Residential Landlords Association (RLA)
Meet the landlord going the extra mile for his tenants and key workers during Covid-19 pandemic
We are living in unprecedented and unpredictable times.
For the last few months, the NRLA has been contacted by many members, letting us know what they are doing to support both their tenants and local communities at this time.
The country has been in lockdown now for just over five weeks, in order to stop the spread of the Covid-19 virus.
In the years ahead, we could find ourselves asking others “How did you spend the lockdown”. For landlord and business owner Ben Khosa, he has spent the last month reaching out to his tenants and key workers in his local town of Twickenham , to provide practical support.
Landlord Ben Khosa
“The Covid-19 pandemic has affected every industry and everyone in one way or another, whether it be financially, physically or mentally”, begins Ben.
“That’s why even before the lockdown was announced, myself and my wife who also helps me manage my small portfolio of rental properties tried to be proactive by making contact with all our tenants.
Ben wrote a letter to all of his tenants, outlining at that the steps he as a landlord planned on taking in relation to the maintenance of the properties and that he was happy to be contacted by his tenants if they need support due to the pandemic.
Following on from the letter, several tenants got in touch with him saying their income had been reduced due to Covid-19. With some tenants, Ben has been able to agree to defer the rent. With others, they were not aware of the support available to them, so Ben took a different approach.
“I took the time to research the options available to some of my tenants, for example some wanted to understand more about accessing universal credit. Once I had compiled the information, I then presented the options to the tenant”, says Ben, adding “For some tenants we have agreed to a proportion of rents and or arrears to be deferred”.
Offering to help with shopping
Ben also often checks in with his tenants on the phone, especially those that are vulnerable. For such tenants, Ben has even offered to help deliver shopping if they need extra support with this. He has also provided some of his tenants in flats with basic garden furniture for them to make use of, while encouraging them to observe the rules on social distancing.
On an emotional level, Ben is also currently working on gathering a range of helpful online resources for him to sign post tenants to, if they express they are concerned about their mental health.
Supporting key workers
It’s not just Ben’s tenants who are benefiting from his generous nature at this troubling time.
As well as being a landlord, Ben runs a self-service laundrette on the high street, that has been in the family for more than two decades.
When he heard news reports about the long hours many key workers are doing at this time, he made a generous offer.
He has offered all local key workers the chance to use his laundrette facility for free.
“We have implemented social distancing rules in our self service launderette and suggested that customers should take a walk or wait in their car whilst they wait for their laundry to be done. We provide the soap, and all key workers locally can come and wash and dry their laundry”.
Since posting the offer on the doors of his laundrette, many keys workers including those who work in the NHS, prison service have benefited from the unlimited free use of the launderette. The generous offer is also helping other people.
“We are only too pleased to help, and the offer has also benefitted some homeless individuals who come to wash their clothes”, says Ben.
We know that many landlords are going the extra mile to support their tenants at this time. If you want to share your story with us, please leave a comment under this article.
Latest News from
Residential Landlords Association (RLA)
New findings show South West has third highest demand for private rented housing in England06/09/2021 11:15:00
Demand for private rented housing in the South West is the third highest in England according to a new survey for the National Residential Landlords Association (NRLA).
Supply of rented housing in the South East not meeting demand03/09/2021 15:15:15
Demand for private rented housing in the South East is the second highest in England according to a new survey for the National Residential Landlords Association (NRLA).
Demand for rental housing in Yorkshire and The Humber highest in England and Wales03/09/2021 11:15:00
Demand for private rented housing in Yorkshire and The Humber is the highest in England and Wales according to a new survey for the National Residential Landlords Association (NRLA).
Demand for rental housing at a five year high23/08/2021 11:15:00
The demand for private rented housing has reached a five year high according to new research released by the National Residential Landlords Association following the easing of COVID restrictions.
Warning issued over impact of benefit cuts on renters17/08/2021 14:15:00
Joint statement by: The Big Issue Ride Out Recession Alliance, Crisis, The Mortgage Works, Nationwide Building Society, the National Residential Landlords Association, Propertymark, StepChange Debt Charity and Shelter.
New figures demonstrate scale of adapted homes challenge, says NRLA12/08/2021 11:15:00
The proportion of private rented households with someone aged 65 or over living in them has increased by almost 45 per cent over the last decade according to new analysis of Government data.
NRLA: Most councils have not issued any penalties against private landlords05/08/2021 11:15:00
Over half of local authorities in England have not issued any civil penalties against rogue or criminal landlords in the last three years according to a new survey.
Energy efficiency support failing to help most in need27/07/2021 16:05:00
Just five per cent of private rented households have received government help to fund energy efficiency measures despite having the greatest need.