Ofcom proposes updated guidance for telecoms network resilience
Ofcom has today proposed to update its resilience guidance to provide greater clarity on how UK telecoms companies can reduce the risk of network outages.
As more and more people rely on the internet to stay connected both at home and work, having resilient telecoms networks is vital to both consumers and businesses across the UK.
Communications providers have a legal obligation to identify, prepare for and reduce the risk of anything that compromises the availability, performance or functionality of their network or service.
We are proposing to update our resilience guidance for communications providers, which sets out the measures we expect them to take to keep their networks running. This includes:
- making sure networks are designed to avoid, or reduce, single points failure;
- making sure key infrastructure points have automatic failover functionality built in, so that traffic is immediately diverted to another device or site when equipment fails; and
- setting out the processes, tools and training that should be considered to support the requirements on resilience.
Power backup for mobile networks
Separately, we are also calling for input on power backup for mobile networks. These networks are dependent on electrical power to function, and outages can cause service disruption for customers.
Currently, the amount of battery backup in place varies by mobile network operator (MNO). We want to start a discussion about what power backup MNOs can and should provide for their networks and services, with a view to implementing this in our guidance in the future, and/or working with industry and Government to identify and pursue other ways to address this issue.
We are inviting responses to our consultation and call for input by 5pm on Friday 1 March 2024. We intend to publish our decision on the resilience guidance, and next steps on mobile power resilience, in summer 2024.
Latest News from
Celebrating LGBT+ history month 202429/02/2024 10:25:00
LGBT+ history month is coming to an end, and this year’s theme has been medicine, #UnderTheScope.
Fewer than half of social media users find content controls effective29/02/2024 09:25:00
Almost half of social media users who used content controls said their experience did not change, while some said it got worse (2%). Only 38% said using content controls improved their online experience.
Ofcom awards Community Radio Fund grants27/02/2024 12:25:00
Ofcom yesterday announced that 14 community radio stations have successfully applied for grants following the conclusion of the second round of Community Radio Fund 2023/24 awards.
What is the Media Bill and what does it mean for Ofcom?27/02/2024 10:25:00
The UK’s media landscape is one of the most vibrant in the world, and audiences can enjoy a growing range of services, journalism and programming.
Protecting people from hate and terrorism under the online safety regime22/02/2024 14:15:00
The use of online services to incite and radicalise vulnerable people, including children, towards hate and violence poses a major risk. It can have horrific consequences and in the severest of cases can lead to mass murder, often targeting minorities and protected groups.
Amateur radio: more freedom to innovate21/02/2024 13:20:00
From today, amateur radio enthusiasts will enjoy greater operating freedoms under amateur radio licensing changes announced by Ofcom.
Ofcom opens new due impartiality investigation into GB News19/02/2024 13:15:00
Ofcom has launched an investigation into People’s Forum: The Prime Minister on GB News under our due impartiality rules.
Swipe right this Valentine’s Day: Top 10 online dating services revealed14/02/2024 13:05:00
For Valentine’s Day, our data shines a light on the UK’s online dating habits.