Protect your business
It may be the season for shoppers to bag a bargain, with Black Friday, Cyber Monday, and the festive holidays just around the corner, but sometimes customers get less than they bargained for.
This National Consumer Week 2022 the focus is raising awareness of shopping safely online.
As a business whether you are selling goods via your own website or through a third party such as an internet auction, marketplace or social media, you need to understand the rights of your consumers and how to contract legally.
Find out more about selling goods via online platforms and your duties towards vulnerable consumers.
Business Companion is a government-backed website written by Trading Standards experts to help you understand the laws that affect your business. It’s completely free and you can be sure that the information is up to date when there is a change in the law.
Latest News from
Updated guidance: week ending 19 August22/08/2022 11:26:27
The following In-depth Guides have been reviewed and updated where necessary. Unless otherwise specified, the updates apply to England, Scotland and Wales.
Business Companion has updated guides on UKCA marking and fuel sales.08/08/2022 10:09:11
Traders based in England, Scotland and Wales who import, manufacture or sell certain goods and are unsure about how and where UKCA markings should be displayed, can now check their legal responsibilities thanks to updated guidance from Business Companion.
Business Companion launches new guidance on delivery charges for businesses28/07/2022 16:10:00
The Chartered Trading Standards Institute (CTSI) on behalf of the Department for Business, Energy and Industrial Strategy (BEIS), has launched a free, expert guide about delivery charges and best practices for business-to-consumer (B2C) trading.
Hazardous Products Sale Rules Explained08/07/2022 09:12:09
A plague of crimes, accidents and fines creates a need for business clarity around the sale of dangerous goods.
New green energy guide launched for installation businesses07/07/2022 16:08:11
With the home renewable energy sector set to explode in the coming years as the UK re-energises its existing housing stock to meet Net-Zero targets and decrease its reliance on fossil fuels, significant opportunities for businesses that install clean energy technologies are emerging.
Half of UK small companies say rising costs will hit growth07/07/2022 12:18:00
Half of UK small companies say rising costs will hit growth. Trading Standards aims to bring lucidity to compliance to ease business burdens.
Webinar: Understanding Consumer Vulnerability - Mon, 23 May 2022 09:30 – 11:30 BST05/05/2022 16:16:00
Free virtual training on consumer vulnerability for businesses
Latest Guidance on Renewable Energy Technologies, Certified Bodies, Schemes, Best Practice and Legislation10/03/2022 15:19:00
The Chartered Trading Standards Institute (CTSI) is launching a new, free expert guide for green energy installation businesses through its Business Companion platform.
Latest Guidance on understanding the laws that affect Care Homes10/12/2021 12:10:00
We all know that running a care home is extremely challenging, especially in these unprecedented times. Thankfully, the Chartered Trading Standards Institute (CTSI) and the Department for Business, Energy and Industrial Strategy (BEIS), in cooperation with the Competition and Markets Authority (CMA), has a series of free information resources designed to make managing your care home a little easier.