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Ticket fraud warning as venues prepare to re-open

We are urging people to be wary of fraudsters selling fake or non-existent tickets to events.

With pubs, restaurants, cinemas and museums set to reopen with social distancing measures, demand for tickets and reservations is likely to be high. We're reminding people to take extra care when buying tickets online.

Spot the signs of ticket fraud:

  • Only buy tickets from the venue’s box office, official promoter or agent, or a well-known and reputable ticket site.
  • Avoid paying for tickets by bank transfer, especially if buying from someone unknown. Credit card or payment services such as PayPal offer greater protection against fraud.
  • Be wary of unsolicited emails, texts or adverts offering unbelievably good deals on tickets. If it sounds too good to be true, it probably is.
  • Is the vendor a member of STAR? If they are, the company has signed up to their strict governing standards. STAR also offers an approved Alternative Dispute Resolution service to help customers with outstanding complaints. For more information:


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