Consumer Council for Water
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Water Watchdog meeting examines efforts to reduce water debt

Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March).

 Public meeting

Representatives from Hafren Dyfrdwy and Dŵr Cymru Welsh Water will be on hand to discuss the impact of Non-Owner Occupier regulations. These were rolled out by Welsh Government four years ago, as a way of tackling disproportionately high levels of water debt among renters, compared to property owners.

Landlords must give details of all their tenants within 21 days of a person moving into their property, or risk being made responsible for any outstanding arrears. The regulations were designed to reduce the cost of unpaid bills on other households, but they can also help identify those who need financial assistance.

Phil Marshall, Deputy CEO for the Consumer Council for Water, yesterday said:

“It’s in everyone’s interests to make sure people who can afford their water bills pay them and those that can’t get the financial support they need.”

“We look forward to hearing how successful the regulations have been in helping water companies and landlords work together to reduce water debt.”

The meeting will also examine the transition of Dee Valley Water to Hafren Dyfrdwy, following its takeover by Severn Trent in July 2018.

The meeting will begin at 10am at Wrexham Guildhall.

If you would like to attend, please register your interest by contacting


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