iWantGreatCare launched at Wrexham Maelor Hospital
A new Welsh Government-backed pilot to collect valuable feedback about patients' experiences at Wrexham Maelor Hospital began yesterday.
Betsi Cadwaladr University Health Board will work with iWantGreatCare project to test a new and robust way of collecting feedback from patients who use the hospital's services.
iWantGreatCare is an independent company which collects reviews and ratings from patients, carers and families about NHS hospitals, GP surgeries, doctors, dentists, physiotherapists and clinics.
During the pilot, when patients are discharged from certain services at Wrexham Maelor Hospital, they will be asked to complete an online survey or paper-based feedback form to rate their experience. This feedback will be reported in real-time so issues can be acted on immediately.
The services taking part in iWantGreatCare are medical and surgical wards, antenatal, labour and postnatal services.
The iWantGreatCare methodology makes it easy for NHS organisations to act on the feedback they receive from patients and their families to improve care and services. Wards will receive a weekly report so that good care can be congratulated and areas of improvement can be identified and acted upon.
Health and Social Services Minister Mark Drakeford said:
“This pilot is a unique way of collecting information about what patients really think about the treatment and care they are receiving at Wrexham Maelor Hospital. It gives staff the opportunity to listen to what patients are telling them and see how they can continue to improve.”
Margaret Hanson, vice chair of Betsi Cadwaladr University Health Board, said:
“We want all of our patients to have great care. Feedback can help drive service improvement and boost staff morale by motivating staff to take forward service improvements.
“It is vital that we get patient and carer contributions to help the health board improve local health services.
“iWantGreatCare will be invaluable to us so that we can improve services and take immediate action when things go wrong."
This is the first time iWantGreatCare will be used to collect patient feedback about hospital services in Wales. However, iWantGreatCare has been successfully used to collect families' experiences of palliative care services - and improve the services provided - for many years in Wales
Latest News from
COVID Pass for events and nightclubs announced17/09/2021 14:05:00
People will have to show a NHS COVID Pass to enter nightclubs and attend events in Wales from next month, the First Minister announced today.
Statistics Wales quarterly update: September 202117/09/2021 12:15:00
September 2021 update for users of Welsh statistics on our latest developments, consultations and plans.
COVID-19 booster vaccine roll out begins in Wales16/09/2021 16:25:00
Frontline NHS staff working in North Wales have become the first people in Wales to receive their COVID-19 booster vaccines, as the programme started in Wales today.
“It is indefensible and frankly deplorable that the UK Government are refusing to listen and to stand by those who need them the most.”16/09/2021 12:05:00
Minister for Social Justice Jane Hutt on the UK Government’s cut to the Universal Credit uplift.
Economy Minister launches new programme to help boost Welsh exports16/09/2021 11:05:00
Welsh companies in five key sectors will be brought together to help each other export more of their products across the globe, as part of a new programme being launched by Economy Minister Vaughan Gething.
Panel of leading UK transport and climate change experts to carry out roads review16/09/2021 10:10:00
The Deputy Minister for Climate Change, Lee Waters MS, has announced the Chair and panel that will be carrying out the Welsh Government’s roads review and confirmed the road schemes that will be considered as part of the review.
‘We are committed to improving community access to defibrillators to boost cardiac arrest survival rates,' vows Health Minister15/09/2021 16:25:00
Health Minister Eluned Morgan has announced an additional £500k to improve community access to defibrillators and boost out of hospital cardiac arrest survival rates.
Physical proof of status for EU citizens15/09/2021 15:25:00
Letter from the devolved administrations to UK government.
A statement jointly agreed by the Welsh Government and Plaid Cymru15/09/2021 10:20:00
Statement on how the Welsh Labour Government and Plaid Cymru can work together to deliver for Wales.