Care Quality Commission
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CQC finds common issues undermining majority of good home care

The findings of a report into home care launched yesterday, Wednesday 13 February, by the Care Quality Commission, show that people want to be listened to, respected and able to exercise choice. The report entitled, ‘Not just a number’, will be launched at a Parliamentary breakfast hosted by Rosie Cooper MP, member of the House of Commons Health Select Committee.

Overall CQC found most providers were delivering a good service, but a minority of people are affected by late or missed calls, lack of continuity of care workers, unsupported staff; poor care planning, and failures of providers to listen to people using services and their families and carers.

The report captures the findings from a programme of themed inspections covering 250 domiciliary care (home care) agencies providing at-home support and care to around 26,500 people. The inspections checked the quality of home care provision for people aged 65 and over across England.

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