WGPlus (Archive)

Is the NHS just too big to improve?
Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers.  The Parliamentary and Health Service Ombudsman's latest snapshot of cases it has investigated includes cases about grieving parents and partners not being given answers as to why their loved ones died and mistakes not being admitted, which means that much needed service improvements are being delayed.
Researched Links:

PHSO:  People not given answers when they complain to NHS, latest ombudsman report reveals

Yet again we find the NHS cannot investigate itself

If you don’t ‘complain’ someone else may ‘suffer’ in a similar situation

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