Forrester Wave Enterprise Service Management Report: MicroFocus Leading the Way

A new breed of highly capable and very cost-effective IT Service Management solutions is opening up new ways for Public Sector IT Departments to:

  • manage their IT infrastructure more efficiently
  • drive down their IT service costs
  • greatly improve both customer service and satisfaction levels

Enterprise Service Management (ESM) is at the heart of future public service transformation and service innovation. It’s a key element in unlocking the digital puzzle, that can enable you to optimise processes and remove inefficiencies and unnecessary duplication.

This latest 28-criteria evaluation from Forrester identifies researches, analyses and scores the 12 most significant (ESM) solutions currently available, whilst providing guidance on how to prepare for an ESM future.

Download this latest Forrester Wave report to find out how each provider measures up and why Micro Focus currently leads the way:

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