Is your SEND LocalOffer or Family Hub website keeping up with the needs of your users?
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Are you doing enough for your audiences with special educational needs and disabilities (SEND)?
More than 74% of councils' Local Offer and/or Family Hub websites were launched before 2017. Since then, website visitor behaviours and expectations have evolved significantly, but unfortunately the websites supporting these audiences have not.
Users simply want to be able to find trustworthy information, resources and local services quickly and efficiently. If your website doesn't support this, it's likely your staff are receiving 35% more calls and emails than they need to.
We’ve worked with 5 councils across the UK to conduct a user research programme that engages with different communities impacted by Local Offer and Family Hub services. From the research, we have published a report that acts as a helpful guide and includes key insights, trends and recommendations for transforming the digital experience of those users.
Submit your details below to read this latest guide:
Further Resources from Invuse
Is your website keeping up with the needs of your SEND users?
