Live Webinar: Tuesday April 26th 2022, 2pm-3pm
Using AI to reduce phone calls by 30% increase online use by 40% and be nominated for Authority of the Year!
Our latest webinar focuses on how Telford and Wrekin are using AI to augment their citizen engagement and successfully serve 200,000 residents. Their phone call volumes have dropped over 30% in some areas with an increasing number of people choosing to self-serve online.
As a result the Council have recently been nominated for Local Authority of the Year and Senior Leadership Team of the year at the 2022 MJ Achievement Awards.
Join ICS.AI and Gemma Hancox, Customer Contact Group Manager at Telford & Wrekin Council in our 1 hour webinar. She'll be sharing how conversational AI is delivering channel shift and part of her reduction in call volumes.