Make sure your business complies with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
Is this legislation relevant to me?: The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (ADR Regulations) affect most business and organisations. Applicable sectors include finance, insurance, energy, retail, leisure services and transport services, to name just a few.
What is Alternative Dispute Resolution?: Alternative Dispute Resolution (ADR) describes a process for resolving disputes between consumers and traders that doesn’t involve going to court. This is done by means of putting the consumer and the trader in contact with a neutral third party, with the aim of assisting a speedy, mutual agreement.
Click here to view our helpful 1 minute video and download the Alternative Dispute Resolution guidance pdf.
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