Case Study: Transforming Email Security and Data Privacy Footing to Refocus on Innovation

Spanning 15 separate sites and covering a large area of the Yorkshire Dales, the sheer scale of Richmond District Council’s operations means email is a primary communication tool, both within the council itself and to interact with the public.

The Challenge: 
The Council’s ICT & Business Change Manager, Graeme Thistlethwaite, along his team of three technical analysts have a major focus on data security. However, Graeme’s business change role is all about opening government up to local residents. With the email environment becoming increasingly unmanageable, a single solution was therefore needed to address:

  • Maintaining the delicate balance between service innovation and data security
  • The lack of central archiving – large mailboxes on the network were increasing the data security risk
  • Managing huge volumes of historical emails was becoming labour intensive and time consuming

The Solution:
Working closely with Mimecast has enabled Graeme and his team to transform the Council’s email security and data privacy footing to:

  • Continually defend the email environment against advanced threats  
  • Cloud archive securely and independently – removing the need for local storage, streamlining discovery etc
  • Slash email administration and support time to enable renewed focus on innovation

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“These days we spend maybe an hour a week managing our email environment, compared with two or more days per week before.” 
Graeme Thistlethwaite, ICT & Business Change Manager