Ofgem appoints EDF Energy to take on customers of Solarplicity
Ofgem has appointed EDF Energy to take on supplying Solarplicity Supply Limited’s 7,500 domestic and 500 business customers. This follows an appointment process run by Ofgem to get the best deal possible for customers.
All outstanding domestic customers’ credit balances, including money owed to both existing and former customers of Solarplicity, will also be honoured.
For existing customers, energy supplies will continue as normal and were switched over to EDF Energy on Saturday 17 August.
Customers of Solarplicity will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.
Rob Salter-Church, Ofgem’s strategy director, said:
“I am pleased to announce we have appointed EDF Energy for the customers of Solarplicity. Their energy supply will continue as normal, and domestic credit balances will be honoured.
“EDF Energy will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
In late July 2019, Toto Energy acquired customers from Solarplicity Supply Ltd. Toto Energy has been in contact with customers that have been switched to them. Ofgem’s process only applies to those customers that remained with Solarplicity.
Solarplicity customers with questions should visit EDF Energy’s website: https://www.edfenergy.com/solarplicity-customers or call: 0333 009 6993
More information for Solarplicity customers can be found on the Ofgem website.
Notes to editors
- Solarplicity’s customers will be supplied by EDF Energy as of Saturday 17 August 2019. Accounts will be fully set up over the coming weeks.
- EDF Energy will be in touch with customers in the coming days. Any questions customers have should be directed to EDF.
- EDF Energy will honour the credit balances of current and former domestic Solarplicity customers.
- Current and former customers who owe money, or are in debit to Solarplicity should wait to hear from EDF Energy or Solarplicity’s administrators.
- Pre-payment customers can continue to top up as normal while their account with EDF Energy is set up; once their account is set up with EDF Energy they will receive a new top up card.
- EDF Energy will be in touch with customers with direct debits to explain how to set their account and a new Direct Debit.
- Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem
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If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 03454 040506.
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