Ofgem appoints EDF Energy to take on customers of Solarplicity
Ofgem has appointed EDF Energy to take on supplying Solarplicity Supply Limited’s 7,500 domestic and 500 business customers. This follows an appointment process run by Ofgem to get the best deal possible for customers.
All outstanding domestic customers’ credit balances, including money owed to both existing and former customers of Solarplicity, will also be honoured.
For existing customers, energy supplies will continue as normal and were switched over to EDF Energy on Saturday 17 August.
Customers of Solarplicity will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.
Rob Salter-Church, Ofgem’s strategy director, said:
“I am pleased to announce we have appointed EDF Energy for the customers of Solarplicity. Their energy supply will continue as normal, and domestic credit balances will be honoured.
“EDF Energy will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
In late July 2019, Toto Energy acquired customers from Solarplicity Supply Ltd. Toto Energy has been in contact with customers that have been switched to them. Ofgem’s process only applies to those customers that remained with Solarplicity.
Solarplicity customers with questions should visit EDF Energy’s website: https://www.edfenergy.com/solarplicity-customers or call: 0333 009 6993
More information for Solarplicity customers can be found on the Ofgem website.
Notes to editors
- Solarplicity’s customers will be supplied by EDF Energy as of Saturday 17 August 2019. Accounts will be fully set up over the coming weeks.
- EDF Energy will be in touch with customers in the coming days. Any questions customers have should be directed to EDF.
- EDF Energy will honour the credit balances of current and former domestic Solarplicity customers.
- Current and former customers who owe money, or are in debit to Solarplicity should wait to hear from EDF Energy or Solarplicity’s administrators.
- Pre-payment customers can continue to top up as normal while their account with EDF Energy is set up; once their account is set up with EDF Energy they will receive a new top up card.
- EDF Energy will be in touch with customers with direct debits to explain how to set their account and a new Direct Debit.
- Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem
For media, contact
Michelle Amos: 020 7901 1881
Media out of hours mobile: 07766 511470 (media calls only)
General enquiries (non-media)
If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 03454 040506.
We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages.If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at firstname.lastname@example.org or on 020 7901 7295.
For all other non-media related enquiries, please visit our Contact us page.
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
Latest News from
£60 million savings on new Hinkley Point C grid link22/05/2020 12:15:00
Energy regulator Ofgem has confirmed its decision to cut the proposed cost of the Hinkley-Seabank project by £60m, saving consumers money on their bills.
Ofgem approves 600MW Shetland transmission link24/04/2020 10:15:00
Ofgem has approved a proposal by Scottish and Southern Electricity Networks (SSEN) to build a 600MW subsea electricity transmission link from Shetland to mainland Scotland.
Ofgem requires InterGen to pay £37m over energy market abuse16/04/2020 10:15:00
From 25 March we temporarily paused the publishing of new information on our website, with the exception of legally required releases only. The information that follows falls within this category.
Ofgem appoints Bulb to take on customers of Gnergy Ltd23/03/2020 13:15:00
Ofgem has appointed Bulb to take on supplying Gnergy Limited’s 9,000 domestic customers and small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
Ofgem protects customers of failed supplier Gnergy Ltd19/03/2020 12:15:00
Gnergy Ltd, a gas and electricity supplier with around 9,000 domestic customers and a small number of non-domestic customers is ceasing to trade.
Ofgem issues five suppliers with final orders to become DCC users09/03/2020 13:15:00
Ofgem has issued final orders to five suppliers, which ban them from taking on new customers until they become Data Communications Company (DCC) users.
Myriam Madden appointed as Ofgem Non-Executive Director25/02/2020 15:32:00
Myriam Madden confirmed as Non-Executive Director and Chair of the Audit Committee at the Office of Gas and Electricity Markets (Ofgem).
Investigation into Western Power Distribution’s priority service register obligations21/02/2020 10:15:00
Ofgem yesterday launched an investigation into whether Western Power Distribution (WPD) is in compliance with rules around updating and providing information to vulnerable customers on its Priority Services Register.