Ofgem orders Avro Energy to become a DCC user
Ofgem is consulting on issuing Avro Energy with a final order due to it being in breach of the requirement to become a Data Communications Company (DCC) user.
The final order would ban the supplier from taking on new customers if it has not become a DCC user by the end of May, and the ban would remain in place until it has done so.
All suppliers were required to become DCC users by 25 November 2017 to help drive the installation of next generation SMETS2 meters, as part of their obligation to take all reasonable steps to roll out smart meters to all their domestic and small business customers by the end of 2020.
Avro Energy failed to become a DCC user by the deadline and is still not a user.
Customers with a DCC-connected smart meter who switch to Avro Energy will lose the functionality of their smart meter, and existing customers with smart meters will remain without smart functionality for longer than necessary. These smart meters will operate as traditional meters with customers needing to provide manual meter readings and unable to access the full benefits of smart meters.
This can cause consumer detriment and could undermine consumer confidence in the smart meter programme and the switching process.
Avro Energy submitted a plan to become compliant by 25 July 2019, but to avoid the risk of harm to consumers, Ofgem is proposing to issue the final order to Avro Energy to become a DCC user by 25 July 2019.
Notes to editors
- The final order will be consulted on for 21 days before it may be issued to Avro Energy.
- The proposed customer ban is timed to coincide with the initial phase of enrolment of the first generation of smart meters (SMETS1 meters) to the DCC communications network.
- Avro Energy is in contravention of Standard Licence Condition (SLC) 48.8 (electricity) and SLC 42.8 (gas), to become a DCC user by 25 November 2017 as directed by BEIS on 25 November 2016.
For media, contact:
Michelle Amos: 020 7901 1881
Media out of hours mobile: 07766 511470 (media calls only)
If you are a consumer and have an enquiry relating to our policies or functions, contact our Consumer Affairs helpdesk on firstname.lastname@example.org or 020 7901 7295.
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
For energy insights and updates straight to your inbox from Ofgem, please subscribe.
Latest News from
Shell Energy Retail pays £390,000 after overcharging some default tariff cap customers17/06/2019 10:25:00
Shell Energy Retail Limited is to refund and compensate around 12,000 customer accounts it overcharged on its default tariffs when the price cap was introduced. In addition, the supplier will pay £200,000 to Ofgem’s consumer redress fund, equating to a total payment of £390,000.
Ofgem sets out five point plan to help vulnerable consumers14/06/2019 13:15:00
New strategy sets outcomes Ofgem expects industry to achieve, so vulnerable consumers are not left behind by the pace of change in the energy industry
Ofgem finds E Gas and Electricity, Economy Energy and Dyball Associates in breach of competition law31/05/2019 10:15:00
Two suppliers, E (Gas and Electricity) Limited and Economy Energy, and Dyball Associates, an energy software and consultancy service, have been found to have infringed Chapter I of the Competition Act 1998 and fined collectively £870,000 by Ofgem.
Ofgem confirms network price control methodology so consumers can benefit from cheaper, smarter and more sustainable energy network24/05/2019 12:10:00
Ofgem has confirmed its methodology for calculating the next round of network price controls. The new price controls, known as RIIO-2, will deliver a smarter and more sustainable energy network that will come at a lower cost to consumers.
Cadent pays £24 million for past failures and establishes a £20 million community fund23/05/2019 10:15:00
Cadent, a gas distribution network company, acknowledges its responsibility to its customers, agrees to pay a total £24 million and is committed to implementing an improvement plan to address three serious failings after intervention from Ofgem.
Ofgem orders Solarplicity to pay Feed-in Tariff generators13/05/2019 10:25:00
Solarplicity has been issued with a provisional order by Ofgem to pay outstanding money owed to Feed-in Tariff (FIT) generators.
Ofgem announces strategic review of microbusiness energy market06/05/2019 10:25:00
Ofgem has announced its strategic review of the microbusiness energy market to better understand and address the issues faced by microbusinesses.
Ofgem consults on EPEX’s commitments following Competition Act investigation03/05/2019 10:15:00
Ofgem is consulting on commitments offered by EPEX and its parent EEX after an investigation was opened into the power exchange company under the Competition Act.
Customers entitled to automatic compensation for switching problems from 1 May01/05/2019 10:15:00
Customers will now automatically receive compensation if they are not returned to the correct supplier when they are mistakenly switched or if suppliers are late in refunding the credit balances of customers who have switched away.