Ofgem statement on British Gas prepayment meter installations
An Ofgem spokesperson’s statement on British Gas prepayment meter installations
“These are extremely serious allegations from The Times. We are launching an urgent investigation into British Gas and we won’t hesitate to take firm enforcement action.
“It is unacceptable for any supplier to impose forced installations on vulnerable customers struggling to pay their bills before all other options have been exhausted and without carrying out thorough checks to ensure it is safe and practicable to do so.
“We have launched a major market-wide review investigating the rapid growth in prepayment meter installations and potential breaches of licences driving it.
“We are clear that suppliers must work hard to look after their customers at this time, especially those who are vulnerable. The energy crisis is no excuse for unacceptable behaviour towards any customer, particularly those in vulnerable circumstances.”
Original article link: https://www.ofgem.gov.uk/publications/ofgem-statement-british-gas-prepayment-meter-installations
Latest News from
Driving Net Zero: how Ofgem is creating an energy network for the future23/03/2023 12:15:00
Blog posted by: Akshay Kaul, Interim Director of Infrastructure and Security of Supply, 22 March 2023.
Ofgem launches national evidence-call on prepayment meters13/03/2023 15:15:15
Ofgem and Citizens Advice are launching a national evidence-call to ask energy customers to share their experiences of moving to a prepayment meter (PPM).
Ofgem sets out proposals to transform local energy systems and create a new energy flexibility marketplace02/03/2023 16:15:00
Ofgem yesterday consulted on the next steps in establishing a more decentralised, decarbonised and dynamic energy system in Great Britain.
Jonathan Brearley's speech at the Institute for Government24/01/2023 12:15:00
Jonathan Brearley's speech at the Institute for Government
25,000 Utilita Energy customers to receive compensation after Ofgem uncovers Additional Support Credit failure14/12/2022 14:15:00
Utilita Energy (‘Utilita’) has agreed to pay out £830,000, after a robust assessment by regulator Ofgem suggested the supplier was not taking individual circumstances into consideration when deciding whether or not to provide additional support credits needed for customers topping up prepayment meters.
Ofgem publishes 2022 Annual Iteration Process for Gas Transmission, Electricity Transmission and Electricity System Operator price controls14/12/2022 13:15:00
Ofgem yesterday published the results of the 2022 Annual Iteration Process (AIP) for Gas Transmission (GT2), Electricity Transmission (ET2) and the Electricity System Operator (ESO) network companies under its network price controls.
Ofgem statement on the Sheffield gas supply incident12/12/2022 13:15:00
In these freezing temperatures we recognise this is an extremely difficult situation for the 340 consumers in Sheffield who have now been without gas supply for a week (as of 0900 on 10 December).
Ofgem publishes 2022 Annual Iteration Process for Gas Distribution network price controls30/11/2022 16:25:00
Ofgem has today published the results of the 2022 Annual Iteration Process (AIP) for Gas Distribution (GD2) energy network companies under its network price controls.
Ofgem confirms local electricity networks price control for 2023 to 202830/11/2022 15:20:00
Ofgem has today (Wednesday 30 November 2022) confirmed a five-year investment package for the electricity distribution network companies to help deliver cheaper, cleaner, more reliable local grids at no extra cost to consumers.