Ofgem statement on the Sheffield gas supply incident
In these freezing temperatures we recognise this is an extremely difficult situation for the 340 consumers in Sheffield who have now been without gas supply for a week (as of 0900 on 10 December). We are in constant and close contact with Cadent, Northern Powergrid and Yorkshire Water to ensure that all consumers’ needs are being met, particularly those who may be vulnerable.
While we are grateful to engineers from Cadent and all of the other organisations who are working around the clock to restore supplies as soon as possible, we are extremely concerned that 194 consumers on the Priority Services Register remain off gas (as of 0900 on 10 December), along with hundreds of other homes. We have received assurances from Cadent that each of these customers is being cared for and made comfortable while they wait for their supply to be restored.
While the vast majority of customers should be back on supply over the weekend, it is possible that there will continue to be smaller scale, shorter duration disruptions to supplies as Cadent engineers fully remove all of the water from the gas pipes.
Cadent has confirmed that all homes that have been without gas will receive compensation at £130 per day (double the statutory rate), and for seven days as a minimum. Commercial properties will receive £210 per day. Compensation will be paid automatically and residents affected will not need to make a claim. We expect that compensation will be paid to affected customers promptly next week and will follow the process closely to ensure successful delivery.
Separately, Yorkshire Water has confirmed it will handle compensation claims for water damage and additional costs incurred. Affected consumers should fill out the form on Yorkshire Water’s website or for anyone who doesn’t have access to the internet, a dedicated phoneline is available on 01274 250555.
Ofgem staff have visited affected areas in Sheffield to independently assess the situation, monitor the network response and speak to consumers about their experience directly.
Affected consumers needing support can visit a customer centre located at The Lomas Hall, Church Street, Stannington, S6 6DB, call a support phone and information number on 0800 917 9598 or visit Cadent’s dedicated webpage.
Original article link: https://www.ofgem.gov.uk/publications/ofgem-statement-sheffield-gas-supply-incident
Latest News from
Driving Net Zero: how Ofgem is creating an energy network for the future23/03/2023 12:15:00
Blog posted by: Akshay Kaul, Interim Director of Infrastructure and Security of Supply, 22 March 2023.
Ofgem launches national evidence-call on prepayment meters13/03/2023 15:15:15
Ofgem and Citizens Advice are launching a national evidence-call to ask energy customers to share their experiences of moving to a prepayment meter (PPM).
Ofgem sets out proposals to transform local energy systems and create a new energy flexibility marketplace02/03/2023 16:15:00
Ofgem yesterday consulted on the next steps in establishing a more decentralised, decarbonised and dynamic energy system in Great Britain.
Ofgem statement on British Gas prepayment meter installations02/02/2023 14:25:00
An Ofgem spokesperson’s statement on British Gas prepayment meter installations
Jonathan Brearley's speech at the Institute for Government24/01/2023 12:15:00
Jonathan Brearley's speech at the Institute for Government
25,000 Utilita Energy customers to receive compensation after Ofgem uncovers Additional Support Credit failure14/12/2022 14:15:00
Utilita Energy (‘Utilita’) has agreed to pay out £830,000, after a robust assessment by regulator Ofgem suggested the supplier was not taking individual circumstances into consideration when deciding whether or not to provide additional support credits needed for customers topping up prepayment meters.
Ofgem publishes 2022 Annual Iteration Process for Gas Transmission, Electricity Transmission and Electricity System Operator price controls14/12/2022 13:15:00
Ofgem yesterday published the results of the 2022 Annual Iteration Process (AIP) for Gas Transmission (GT2), Electricity Transmission (ET2) and the Electricity System Operator (ESO) network companies under its network price controls.
Ofgem publishes 2022 Annual Iteration Process for Gas Distribution network price controls30/11/2022 16:25:00
Ofgem has today published the results of the 2022 Annual Iteration Process (AIP) for Gas Distribution (GD2) energy network companies under its network price controls.
Ofgem confirms local electricity networks price control for 2023 to 202830/11/2022 15:20:00
Ofgem has today (Wednesday 30 November 2022) confirmed a five-year investment package for the electricity distribution network companies to help deliver cheaper, cleaner, more reliable local grids at no extra cost to consumers.