Ombudsman comments on Age UK report on failing safety net for older people
Commenting on Age UK's new report on how the safety net for older people living at home is failing, ahead of their For Later Life conference,
Parliamentary and Health Service Ombudsman Rob Behrens yesterday said:
' We know from our casework that a fragmented health and social care system means vulnerable older people are often falling through the cracks. This is all the more alarming given older people’s reluctance to speak up when things go wrong. The NHS must ensure that services co-ordinate and communicate with one another and families, as well as making patients aware of how to complain. '
- Our 2015 Breaking down the Barriers report highlighted that many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do.
- Our 2016 Unsafe discharge from hospital report highlighted cases where people have been discharged from hospital before they are fit to leave, without relatives or carers being informed or making sure they can cope on their return home.
- Our 2016 Working together to investigate health and social care complaints Opens in a new windowreport with the Local Government and Social Care Ombudsman highlighted failure of public services to provide joined-up health and social care.
Latest News from
Draft Public Service Ombudsman Bill laid in Parliament05/12/2016 12:37:21
A new complaints body will provide the public with greater confidence that their voices have been heard.
North York Moors’ charging policy criticised by the Ombudsman18/10/2018 09:15:00
The Local Government and Social Care Ombudsman has criticised a national park authority for the way it adopted a policy to charge residents for planning enforcement action.
Response to the Care Quality Commission’s State of Care 2018 report12/10/2018 11:15:00
State of Care is our annual assessment of health and social care in England.
Ombudsman urges Kirklees council to learn from complaints03/10/2018 11:15:00
Kirklees Metropolitan Borough Council has been told to learn from complaints after it left a boy with learning difficulties without the full support he needs for three years.
Council decided couple tried to avoid care fees by helping daughter buy house26/09/2018 09:15:00
South Gloucestershire Council has been asked to apologise to an elderly couple after deciding they deliberately deprived themselves of capital in order to reduce the husband’s care costs.
More than 6,000 noise nuisance complaints not investigated by London council24/09/2018 14:20:00
Lambeth council has agreed to look into long-standing noise nuisance issues after officers admitted, during a Local Government and Social Care Ombudsman investigation, it had turned down more than 6,300 complaints.
Death of young woman from sepsis was avoidable, Ombudsman finds14/09/2018 11:15:00
A 26-year-old woman’s death from sepsis was avoidable, an investigation by the Parliamentary and Health Service Ombudsman has found.
Ombudsman offers practical guidance to planners when recording decisions13/09/2018 17:06:00
The Local Government and Social Care Ombudsman has issued new guidance for planners when recording the decisions they make.